KATH MULLHOLAND <K_MULLHOLAND@unhh.unh.edu> (05/07/91)
We just received our April bill. We have screening on 300 phones, and received bills for ten of them. A total of fourteen calls were billed. Two were collect calls from "MTL PQ" billed by AT&T (No credit will be given -- international calls aren't covered by the screening.) Nine are calls that were allowed to be dialed by the operator to independent phone companies. (Credit possible, depending on the exact circumstances.) Two are collect calls billed by Operator Assistance Network on behalf of AMNEX (? American Express, Maybe ???). (New England Tel says no credit will be issued. Exact quote -- "We give you curb-a- charge so that we won't bill you, but Other Companies will bill you because they don't have access to our screening." This is from oudr intelligent, educated rep -- no sarcasm -- who knows her stuff, not some drone.) The last call is collect, billed by Zero Plus Dialing, Inc. (Their 800 customer service number returns a busy signal when dialed.) Just another day in the life. Kath Mullholand UNH Durham, NH