Steven Gutfreund <sg04%harvey@gte.com> (05/07/91)
We have been experiencing significant problems with FAX SEND/RECIEVEs. This conisist mostly of chopped in half pages and failed send/recieves. I suspect line noise. Does anyone have any advice that would be effective in getting New England Tel to look into this? Any particular directions I can give them to make them consider this seriously? Yechezkal Shimon Gutfreund sgutfreund@gte.com GTE Laboratories, Waltham MA harvard!bunny!sgutfreund
bruce@camb.com (Barton F. Bruce) (05/14/91)
In article <telecom11.346.4@eecs.nwu.edu>, sg04%harvey@gte.com (Steven Gutfreund) writes: > We have been experiencing significant problems with FAX SEND/RECIEVEs. Call it in, and say you want the repair foreman to contact you. Get him to promise to let you know if they find a problem on your line or if it is due to CO problems or problems beyond. Be interested. Be unwilling to let it persist. Be friendly but make sure it is understood that you WILL escalate it fast if it isn't resolved promptly. That should work. If not, you could try calling the DPU, but probably better leave that for very last. The 'executive appeals' number is for consumer complaints. It answers 'Office of the President'. Call 743-9800 (NET&T main switchboard) and ask for executive appeals. The foreman in question or his boss will be calling you back shortly thereafter. Don't abuse it, but DO use it when necessary.