Gordon Burditt <gordon@sneaky.lonestar.org> (05/07/91)
From a Southwestern Bell bill insert (capitalization mine; theirs was all caps): A new law that protects your rights as a telephone customer was recently signed by President Bush. The "Telephone Operator Consumer Services Improvement Act" is the Federal Government's response to customer complaints about the practices of some companies that provide operator services. For example, this law ensures that the company handling an operator-assisted, long-distance call is identified twice before a customer incurs any charges. Previously, there was no Federal law requiring identification of the company. When you dial a Southwestern Bell telephone operator to place a long-distance call, you may hear a mechanized voice state the company name. An operator will then come on the line to assist you. Gordon L. Burditt sneaky.lonestar.org!gordon
William Clare Stewart <wcs@erebus.att.com> (05/16/91)
In article <telecom11.340.8@eecs.nwu.edu> gordon@sneaky.lonestar.org (Gordon Burditt) writes: > A new law that protects your rights as a telephone customer was > recently signed by President Bush. > The "Telephone Operator Consumer Services Improvement Act" is the > Federal Government's response to customer complaints about the > practices of some companies that provide operator services. Did the blurb have any references to the bill number? I'm always skeptical of things that say President Bush is trying to protect my rights :-) Bill Stewart 908-949-0705 erebus.att.com!wcs AT&T Bell Labs 4M-312 Holmdel NJ
"Michael H. Riddle" <riddle@hoss.unl.edu> (05/17/91)
In <telecom11.364.5@eecs.nwu.edu> wcs@erebus.att.com (William Clare Stewart) writes: > In article <telecom11.340.8@eecs.nwu.edu> gordon@sneaky.lonestar.org > (Gordon Burditt) writes: >> A new law that protects your rights as a telephone customer was >> recently signed by President Bush. >> The "Telephone Operator Consumer Services Improvement Act" is the >> Federal Government's response to customer complaints about the >> practices of some companies that provide operator services. > Did the blurb have any references to the bill number? I'm always > skeptical of things that say President Bush is trying to protect my > rights :-) This was discussed in FCC Docket 90-313, which was initiated before and therefore modified by the Telephone Operator Consumer Services Improvement Act of 1990. The Final Notice of Proposed Rule Making appeared in the Digest in March and would be in the archives. If my memory is right, the actual Public Law and/or text of the Bill involved is there as well. <<<< insert standard disclaimer here >>>> riddle@hoss.unl.edu | University of Nebraska ivgate!inns!postmaster@uunet.uu.net | College of Law mike.riddle@f27.n285.z1.fidonet.org | Lincoln, Nebraska, USA