Ken Levitt <levitt@zorro9.fidonet.org> (06/06/91)
I have a Watson voicemail board that answers my phone when I'm not at home. If someone leaves a message for me, the Watson system is programmed to call out to my beeper number to let me know that I should pick up a message. If no message is left, the system is not supposed to call the beeper. I'm having a problem when someone hangs up without leaving a message. When the caller hangs up, there is some sort of clicking on the line. The Watson is listening for silence or a dial tone and thinks that the clicking is an actual message. When a dial tome finally comes on, Watson disconnects and then calls my beeper. I called New England Telephone and was told that the clicking is normal and that there is nothing they can do about this. Is this true? Should I give up and do my best to work around the problem, or is there something I can do to get them to get rid of the clicking? Ken Levitt - On FidoNet gateway node 1:16/390 UUCP: zorro9!levitt INTERNET: levitt%zorro9.uucp@talcott.harvard.edu
John Higdon <john@zygot.ati.com> (06/10/91)
Ken Levitt <levitt@zorro9.fidonet.org> writes: > I called New England Telephone and was told that the clicking is > normal and that there is nothing they can do about this. Is this > true? Should I give up and do my best to work around the problem, or > is there something I can do to get them to get rid of the clicking? If this is a 1/1AESS you are stuck with the clicking. However, I use a technique with my Watson that eliminates this. My script requires a person to enter a DTMF digit to leave a message. This means that when a person hangs up after realizing he has reached a wrong number, etc., the Watson is not left in a recording mode. Also, for those callers who actually intend to leave a message, I ask them to "press any key" when they are through. This terminates the recording and causes the script to move on. In my case, this is not a real problem. The moment a caller hangs up, the KX-T1232 sees the CPC and immediately sends reorder to the Watson. Within about two or three cycles of reorder, the Watson hangs up. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !