chip@chinacat.unicom.com (Chip Rosenthal) (06/30/91)
I was overjoyed when I learned that AT&T could provide detail reports on my (pro*wats) phone usage. Before, it would take me a rainbow assortment of highlighters and two hours on the calculator to figure out what I was paying for modem usage. I called up the business office and was told I could get three reports free, after which there was a charge. Great - I asked for breakdowns by city, area code, and most frequently called numbers. Months pass... Surprise #1. The reports never arrived. I figured my request got filed in the bitbucket. Suddenly, after a four month delay, a 0.25" stack of paper arrives in my mailbox. There it is, in glorious detail, how much it costs me to feed the Trailblazer. Surprise #2. A month passes. Another 0.25" stack of paper arrives. A few days later, a teensy weensy envelope with a bill for $30 from `AT&T Detail Manager' arrives - $10 apiece for my `free' reports. I guess I'll be talking to the business office next week. I don't have a problem paying $10 apiece for the reports - the time they save is worth much more than that. However, If I have to pay, I'll probably drop at least one of them - breakdown by city and area code is nearly redundant. Furthermore, I do mind being billed for a supposedly free service. Anybody alse out there using the AT&T Detail Manager service? What were you told about charges? Chip Rosenthal 512-482-8260 Unicom Systems Development <chip@chinacat.Unicom.COM>