jet@karazm.math.uh.edu (J. Eric Townsend) (01/02/90)
I seemed to miss the instructions for accessing DISN/doing SPR via non-snail mail. Could some kind soul please email me a copy? Thx. -- J. Eric Townsend University of Houston Dept. of Mathematics jet@karazm.math.uh.edu Skate UNIX(tm).
grr@cbmvax.commodore.com (George Robbins) (01/02/90)
In article <1990Jan1.235646.20241@lavaca.uh.edu> jet@karazm.math.uh.edu (J. Eric Townsend) writes: > > I seemed to miss the instructions for accessing DISN/doing SPR via > non-snail mail. Could some kind soul please email me a copy? Thx. The answer is that there doesn't seem to be any way for the general customer to do this. Apparently the instructions posted before were for internal use and possibly for field test or other priveleged sites. The possibilities seem to be: 1) If you have a contract that lets you use the Support Center, you can have the support representative file the SPR for you. They will do this though sometime it requires some persuasion. The downside is that the SPR response comes to the server representative, not to you... 2) If you are using DSIN, you can type in most of the information that you would put on an SPR form, allowing the service representative to enter the data you give them without problems of verbal confusion. 3) Once you've established a problem with a service representative, you can extract their e-mail address and use e-mail to send them information relative to your problem. As far as e-mail goes, just about any DECperson you might want to send mail to has a mail account on some system and it's pretty easy to send mail to them. Depending on the sophistication of the DECperson, they may or may not know how to send mail to your site, especially if you don't have a registered domain type address. If your correspondent has the account JDECPERSON on the E-net node MYSTERY, just send mail to JDECPERSON@MYSTERY.DEC.COM (case shouldn't matter) and let their gateway software do the hard work. If you don't have a domain type mailer, mail to ...!decwrl!MYSTERY.DEC.COM!JDECPERSON should work... If they don't seem to know how to send mail to you, suggest that they send mail to DECWRL::"outside address" (VMS needs them quotes) where outside address is a domain style address or path that decwrl can be expected to understand. -- George Robbins - now working for, uucp: {uunet|pyramid|rutgers}!cbmvax!grr but no way officially representing arpa: cbmvax!grr@uunet.uu.net Commodore, Engineering Department fone: 215-431-9255 (only by moonlite)
avolio@decuac.DEC.COM (Frederick M. Avolio) (01/02/90)
In article <9186@cbmvax.commodore.com>, grr@cbmvax.commodore.com (George Robbins) writes: > If your correspondent has the account JDECPERSON on the E-net node MYSTERY, > just send mail to JDECPERSON@MYSTERY.DEC.COM (case shouldn't matter) and > let their gateway software do the hard work. If you don't have a domain > type mailer, mail to ...!decwrl!MYSTERY.DEC.COM!JDECPERSON should work... Better change that to jdecperson@mystery.enet.dec.com Fred (avolio@dco.dec.com)