ia4@cunixd.cc.columbia.edu (Imran Anwar) (06/03/90)
I had a great deal of trouble with Dr. T's Music Software company when I upgraded from my KCS 1.6 or so to Level II. First my letter was lost/never received....then they sent me the upgrade and the Masterdisk was corrupted.....then they asked for me to mail the the original though DEFECTIVE disks back before they would send new ones... I said...No, thanks...keep your programs I am returning the disks..send my money back....immediately got fax from the VERY COOPERATIVE Customer Service person (who took my message to the "Chief") saying the new disks were being sent....received those...sent back the defective ones....the file folder for the owner's manual was missing...I asked for it...was immediately sent... then I started using the program with manual and found that the Editing Demo file was missing from the original...sent off another fax....got the file on a spare disk...transferred the file to my original disk and HD and mailed back the extra floppy I had been sent.... MORAL of the story..., you ask. That even s/ware industry suffers the same disease as the rest of US Industry..viz. Quality Control...., The only bright spot I found was the very attentive and receptive Customer Service person.....E.M. at Dr. T's....always went out of her way..... What a pity that instead of using such dedicated people for some positive image building companies use up their talents in merely/barely keeping customers from screaming and going elsewhere..... Imran Anwar PS Don't ask me the meaning of this posting...just something I had to get off my chest :-) Flames may be sent to MY Customer Relations Department :-)