bewing@kean.mun.ca (10/22/89)
Our preliminary research into computer network communivation and how to adapt language in order to increase understanding and decrease flaming has led us to a few prelim observations; One- as we are unable to see the person with whom we are talking via a list and cannot read facial clues or body languages; the use of smileys and expressions such as IMO [in my opinion] and ICBW [i could be wrong] help to personalize messages. Two- computer conversations are a blend of verbal and written communication and because the outcome is the printed form the message is given a more formal interpretation than a verbal exchange; however much of the content taht occurs on lists is less formal and more like a verbal exchange. Three- people when they receive a written response to their queries comments opinions will react more strongly than they would if the words were spoken; this is one reason for much of the flaming that happens on lists. Four- in order to reduce flaming and increase comprehension, in addition to the suggestions in point one, we reccomend a relaxation of grammar rules, don't always capitalize; allow the occasional typo. We are eager to receive comments so please contact us. Thank you Bob ewing Jocelyn J. paquette. St. JoHn's, Nfld.