mikej@lilink.UUCP (Michael R. Johnston) (07/23/89)
I am having what amounts to be a MAJOR HEADACHE when it comes to getting Prodigy to run under VP/ix. I have spent many hours scratching my head and talking to Prodigy Customer Service and trying to get this fixed. The software installs and runs fine with the exeption of what seems to be the communications with the modem. NOTHING and not even a GENUINE HAYES will work consistenly with this software. Here is my hardware configuration: 386/20 Micronics AST 4 Port Serial I/O Card SCO 2.3 and the most recent version of VP/ix. I have tried the following modems with it: HAYES 1200 GVC 2400 MAXUUM 2400 RACAL VADIC 2400 TELEBIT T1000 I use procomm consistenly with good results so I know that the hardware/software combo is pretty good. Here is the sequence of events: 1) I enter my id and password. 2) The machine says "Dialing...." 3) I wait..... I watch the modem and it appears to be talking to the software. 4) SOMETIMES it dials (1 in 4 times) and connects. When this happens it seems like the program recognizes that it connected and then attempts to handshake with the Prodigy Service. The handshake fails. I watch as it sends the initialization string to the remote end and gets nothing back. I receive a message back saying that the connection failed and that is a technical problem with the prodigy service but not with my Hardware/Software. I think it lies. 5) MOST times i just watch the lights flicker on the modem and it never dials at all. I then get a message back saying that it couldn't connect to the service. 6) I shake my head and wring my hands in disgust. 7) Goto step 1. My thought is that the problem may lie with VP/ix buffering the output to the modem on some occasions but I cannot confirm this. It would seem the only logical conclusion based upon the fact that it IS talking to the modem. Only inconsistenly so. Please, if you can help or even offer a decent suggestion I'd appreciate it. I am at my wits end. I suppose I may have to call SCO about this one. -- Michael R. Johnston System Administrator rutgers!lilink!mikej LILINK Public Access Xenix (516) 872-2137/2138/2349 1200/2400 Login: new
jim@applix.UUCP (Jim Morton) (08/04/89)
In article <739@lilink.UUCP>, mikej@lilink.UUCP (Michael R. Johnston) writes: > I am having what amounts to be a MAJOR HEADACHE when it comes to > getting Prodigy to run under VP/ix. I have spent many hours scratching I first posted about this around 2 months ago and got no replies. Yours is the third posting I have seen about the same problem. Maybe if enough people call Prodigy Customer service and complain about this they will put in some ability to debug the modem communications. Or maybe someone at SCO will subscribe to Prodigy!! :-) -- Jim Morton, APPLiX Inc., Westboro, MA ...uunet!applix!jim jim@applix.com