KENSHO@.Prime.COM (08/01/90)
I'm not sure where this question belongs, so bear with me if this isn't the best place (although pointers to a better place would be appreciated). A friend of mine works at a company that has an IBM voice response system that allows users to dial in over a touch-tone phone and get information about things like their account balance, last transaction etc. This company isn't happy with the system they currently have, but aren't sure how to research other vendors. "I know," I said, "Let's ask the net - they know everything!" So, answers, pointers, humorous anecdotes all gratefully received. 1) Who makes these systems? 2) Is there an industry organization? A trade rag? 3) What kind do you have? Do you like it? 4) Where to go for more info? Thanks, Dave Seaman kensho@s37.prime.com
fvest@ducvax.auburn.edu (Floyd Vest) (08/02/90)
In article <168100008@.Prime.COM>, KENSHO@.Prime.COM writes... >A friend of mine works at a company that has an IBM >voice response system that allows users to dial in over a touch-tone >phone and get information about things like their account balance, >last transaction etc. This company isn't happy with the system they >currently have, but aren't sure how to research other vendors. >1) Who makes these systems? Many vendors are active in this area. >2) Is there an industry organization? A trade rag? It's roughly a part of telecommunications. You might find something in Comm Week. >3) What kind do you have? Do you like it? We have a system from CCS distributed by EPOS Corp. They are highly recommended and have provided excellent support and service. >4) Where to go for more info? Feel free to write me, or you may contact the vendor at +205 826 7056 Disclaimer: I am only a satisfied customer...but unless that damn salesman buys me a lunch sometime, I'm going to stop praising his system :-) //========================================================================\\ || Floyd Vest <<Written documentation is an admission of failure>> || || Auburn University || || FVEST@AUDUCVAX.bitnet || || {...!gatech!ducvax.auburn.edu!fvest} || || fvest@ducvax.auburn.edu || \\========================================================================//