bbh@whizz.uucp (Bud Hovell) (04/07/90)
In article <261A3974.25FC@tct.uucp> chip@tct.uucp (Chip Salzenberg) writes:
<If a bug is big enough to be reported, it's not too small to fix.
<I support Deliver better than that, and I'm not even paid for it.
<And I'm certainly glad that Larry Wall never says "too small to fix".
Like many companies that suffer from too-early success, Informix disregards
the needs of the customer as a primary issue. If the software actually works
as advertised, that's nice, and if it does not - tough. You will have to wait
until the next release (whenever that may be) - no individual fixes are
issued, no matter how egregious the snafu - unless their policy has recently
changed, which I sincerely doubt.
The market will eventually correct this problem, if management does not.
I was told that you can request a list of *some* of the known bugs, but that
it will *not* include them all. [At least this may limit the frequency with
which you may find yourself spending hours trying to make something work only
to find out that it never *did* work as described in the manual.]
BTW, if you report a bug to Informix and they tell you that it is already
in the pipeline for a fix, ask for a bug-number (or whatever they call it)
evidencing that it is *actually* in the system. Else shame on you. :-)
Bud
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MOTD: "Follow your bliss" - Joseph Campbellsegel@tellab5.tellabs.com (Mike Segel) (04/10/90)
In article <3801@infmx.UUCP> davek@infmx.UUCP (David Kosenko) writes: > Gee Dave, I thought I posted a disclaimer on the top of my posting ... :-) Now Dave, are you going to tell me that Informix does not use a form of cost analysis to decide what bugs to fix and when? Or that if a bug has a known work around, that it will drop in priority to a bug which does not ? (Depending on the severity of the bug) I could go on Dave, but I won't. The point is that ALL Software Companies have to provide some method of cost analysis when supporting the product. No company has a fault free method of doing so. Informix does have its faults However one should not go product bashing in the interim. > >Dave Kosenko >Informix Professional Services > >-- >Disclaimer: The opinions expressed herein | There's more than one answer >are by no means those of Informix Software | to these questions pointing me >(though they make you wonder about the | in a crooked line... > strange people they hire). | -Mike Segel