craig@unify.uucp (Craig Isaacs) (04/10/90)
In article <200@fdls.UUCP> dougw@fdls.UUCP (Doug Walker) writes: >In article <2783@softway.oz> gary@softway.oz (Gary Corby) writes: >>[Gary complained about problems he had with Unify tech support two >>years ago, and charged that Unify is unresponsive.] > >[Doug stated that he has been quite pleased with the support he has >been receiving from Unify - albeit from the headquarters office in >Sacramento. Doug also talked about our "call-back" policy, and that >he liked not having to play telephone tag.] I would like to thank both Doug and Gary for their comments. Unify has spent a lot of time and money in the last 6 months focusing on the customer support issues. The results have been quite positive, and both Unify and our customers receive the benefit. We have added a level of support ("premium"), which offers personalized support. In addition, we have moved the entire support organization under the engineering organization (sort of moving the problem to the solution). Both of these items have helped to increase the number of problems solved, increase the number of bugs fixed (now there are none left :-), and decrease the amount of time customers wait for responses. Of course, I am not saying the organization is perfect; what I *am* saying is that there has been a lot of positive feedback based on the changes made, and that we will continue to increase the level of performance and quality. "Thank you for your support." Craig Isaacs -- ---------------------------------------------------------------------------- Craig Isaacs internet: craig@unify.UUCP Unify Corporation ...!{csusac,pyramid}!unify!craig