barb@hp835.mitek.com (Barbara Rush) (04/29/91)
We are looking for application packages, probably third party vendor, designed to handle customer support for a software house. These are sometimes called "Help desk" packages. We need something built on a database so that we can modify it for our special needs, but would prefer not to start from scratch in designing and building. We need a system which will provide rapid information to a customer support rep when fielding a call from a customer, track the progress of that call, provide statistics, etc. Packages can run on almost any machine accessible from an Ethernet TCP/IP network, but our preference would be a UNIX workstation. Equally acceptable would be something running on an AS/400 as we have connectivity software to that platform. An MS/DOS platform is a possibility but pretty far down the preference list. I would very much appreciate receiving information/recommendations and non-recommendations as well. If you will email responses to me: barb@hp835.mitek.com I will summarize the responses. Thanks! -- Barbara M. Rush barb@mitek.com OpenConnect Systems Carrollton (Dallas), Texas