steveg@ritcsh.UUCP (in stereo where available) (06/23/88)
Since our ISN site has grown to eight nodes and counting our yearly maintenance costs are over $65,000. For that price I know I could buy a spare node as well as all the spare boards I would need. My problem is does anyone know if AT&T offers a board repair service. So that if I had a faulty AIM, I could swap it with my spare and send the non working AIM in for repair for a reasonable cost. If AT&T does not offer this repair service does anyone else offer a board type repair service? Don't get me wrong, we happen to have a superb AT&T service man at our site, it is just the yearly maintenance that is a killer and as our site grows so will the amount of dollars we need to dish out. Steven Good -- ___ ___ ___ Steve Good ...uunet!ccicpg!cci632!ritcsh!steveg |@/o o\@| @/- -\@ @/o o\@ Network Administrator BITNET%"SNGDCO@RITVAXD" | \ o / | / o \ \/-\/ Rochester Institute of Technology (716)475-2702 \ --- / | --- | /---\ "I hear nothing, I see nothing, I say nothing" Shultz
dave@westmark.UUCP (Dave Levenson) (06/24/88)
In article <3073@ritcsh.UUCP>, steveg@ritcsh.UUCP (in stereo where available) writes: > Since our ISN site has grown to eight nodes and counting our yearly > maintenance costs are over $65,000. ... > My problem is does anyone know if AT&T offers a board repair service. ... AT&T has a National Parts Sales Center which you can reach at 1-800-222-PART. Any part which they designate "Customer Installed" can be purchased by calling with the COMCODE or PEC that applies to the assembly you want to order. In most cases, they offer two prices: an outright purchase, and a swap where you have 30 days in which to ship your defective part back to them after they send you the replacement, and you get a lower price. I have used this number to obtain replacement boards and power supplies for AT&T Personal Computers. They tell me it also works for business telephones and phone system parts. I don't know about ISN, but call and ask! -- Dave Levenson Westmark, Inc. The Man in the Mooney Warren, NJ USA {rutgers | att}!westmark!dave
twh@mibte.UUCP (Tim Hitchcock) (06/28/88)
In article <3073@ritcsh.UUCP>, steveg@ritcsh.UUCP writes: > Since our ISN site has grown to eight nodes and counting our yearly > maintenance costs are over $65,000. > > Don't get me wrong, we happen to have a superb AT&T service man at > our site, it is just the yearly maintenance that is a killer and as > our site grows so will the amount of dollars we need to dish out. > > Steven Good AT&T offers support on a time and materials basis. If the repairs are infrequent and inexpensive, this may be something to consider.