woody@ucscb.UCSC.EDU (Bill Woodcock) (04/24/91)
Howdy. I moderate MacNetAdmin, the Fidonet Macintosh networking
newsgroup. We're trying to establish a base of information on the
ratio of endusers to support staff at large sites. We're keeping
academic and corporate figures separately, and so far have averages of
about 130 users per support person at academic sites, and 55 users per
tech supporter on corporate nets, but our sample is very small. I'd
greatly appreciate hearing from people at different sites, regarding:
1) the number of users you (or whoever is responsible for
internal enduser support) are called upon to deal with.
2) An approximation of the total number of computer
users at your site.
3) The number of active support personnel.
4) Whether you think this ratio is too high, or too low, and why.
Thanks for any numbers you can provide. Only the numbers and whether
you're at an academic or corporate site are being kept, we aren't
interested in individual sites, just the trend.
If there's any interest, I can post statistics here, as well as on
Fidonet.
-Bill Woodcock
BMUG NetAdmin
________________________________________________________________________________
bill.woodcock.iv..woody@ucscb.ucsc.edu..2355.virginia.st..berkeley.ca.94709.1315wmah@nro.cs.athabascau.ca (Wayne Mah) (04/29/91)
woody@ucscb.UCSC.EDU (Bill Woodcock) writes: > > Howdy. I moderate MacNetAdmin, the Fidonet Macintosh networking > newsgroup. We're trying to establish a base of information on the > ratio of endusers to support staff at large sites. We're keeping > academic and corporate figures separately, and so far have averages of > about 130 users per support person at academic sites, and 55 users per > tech supporter on corporate nets, but our sample is very small. I'd > greatly appreciate hearing from people at different sites, regarding: > > 1) the number of users you (or whoever is responsible for > internal enduser support) are called upon to deal with. > > 2) An approximation of the total number of computer > users at your site. > > 3) The number of active support personnel. > > 4) Whether you think this ratio is too high, or too low, and why. > > Thanks for any numbers you can provide. Only the numbers and whether > you're at an academic or corporate site are being kept, we aren't > interested in individual sites, just the trend. > > If there's any interest, I can post statistics here, as well as on > Fidonet. > > -Bill Woodcock > BMUG NetAdmin > > _____________________________________________________________________________ > bill.woodcock.iv..woody@ucscb.ucsc.edu..2355.virginia.st..berkeley.ca.94709.1 Hi, I work for a fairly large corporation and we have over 350 PC users. There is only 3 (really only 2 since one is really junior) support for 350 users. The ratio for me and the other support person is about 150 to 1. I have been asking for another qualified support person, but it falls on deaf ears. At our site, when new projects or technologies arrive, our corporation prefers to contract out the work and leave the support staff with the mundane everyday stuff. I think that expertise should be developed inhouse and the mundane stuff contracted out. I would like to see a 50 user to 1 support ratio. I would be interested in your results. Maybe I can use this to increase my own staff. Wayne Mah ersys!wmah@nro.cs.athabascau.ca Edmonton Remote Systems: Serving Northern Alberta since 1982
cmilono@netcom.COM (Carlo Milono) (05/11/91)
I have asked this same question of several very large firms in the Bay Area - famous names & Fortune 500. The *average* ratio is 110 users to 1 administrator (a qualified one, no beginners). It really depends on your network, the number of gateways to 'foreign' stuff, and so on... -- +--------------------------------------------------------------------------+ | Carlo Milono: cmilono@netcom.apple.com or apple!netcom!cmilono | |"When a true genius appears in the world, you may know him by this sign, | |that the dunces are all in confederacy against him." - Jonathan Swift | +--------------------------------------------------------------------------+