[comp.periphs] SGI IRIS 80GTB SCSI bus problem solved

tim@cit-vax.Caltech.Edu (Timothy L. Kay) (10/16/89)

I recently posted that we were having trouble when we tried to
hang too many devices (6) off the 80GTB SCSI bus.  I got many
very useful responses, and lots of good information.

It turns out that I made a bad assumption.  I had assumed that Silicon
Graphics would ship their $100,000 machine configured correctly!  It
turns out that they sent it out with too many terminators already on
the bus!!!  When I added our drives, I very carefully removed the
terminators that were supposed to be there (on the disk drive), but I
failed to remove the terminators on the SGI supplied tape drive.  Thing
is that they should never have been there in the first place!!!

Grrrrr.

Tim

jmb@patton.sgi.com (Jim Barton) (10/16/89)

In article <12249@cit-vax.Caltech.Edu>, tim@cit-vax.Caltech.Edu (Timothy L. Kay) writes:
> 
> I recently posted that we were having trouble when we tried to
> hang too many devices (6) off the 80GTB SCSI bus.  I got many
> very useful responses, and lots of good information.
> 
> It turns out that I made a bad assumption.  I had assumed that Silicon
> Graphics would ship their $100,000 machine configured correctly!  It
> turns out that they sent it out with too many terminators already on
> the bus!!!  When I added our drives, I very carefully removed the
> terminators that were supposed to be there (on the disk drive), but I
> failed to remove the terminators on the SGI supplied tape drive.  Thing
> is that they should never have been there in the first place!!!
> 
> Grrrrr.
> 
> Tim

Grrrrr yourself.  The 80GTB was configured correctly.  The bus has to be
terminated somewhere.  To ease manfucturing, we always set up the tape drive
as the last device on the bus and terminate it, that way the folks who
bolt the machines together can do it with fewer errors.

When you add device on the bus AFTER the tape drive, you are doing something
even our FE's are trained not to do: they also will move the tape drive to
last on the bus for simplicity.  If you have NO terminators on your bus
now, you are also violating the SCSI specification; I hope the data goes
out to your disk realiably!

Don't bash us when you do it yourself.  Your take your own risks.

-- Jim Barton
Silicon Graphics Computer Systems    "UNIX: Live Free Or Die!"
jmb@sgi.sgi.com, sgi!jmb@decwrl.dec.com, ...{decwrl,sun}!sgi!jmb

  "I used to be disgusted, now I'm just amused."
			- Elvis Costello, 'Red Shoes'
--

kaufman@Neon.Stanford.EDU (Marc T. Kaufman) (10/17/89)

In article <43065@sgi.sgi.com> jmb@patton.sgi.com (Jim Barton) writes:

>When you add device on the bus AFTER the tape drive, you are doing something
>even our FE's are trained not to do...

Incredible.  Remind me never to have one of your "trained" FEs work on any
equipment I am responsible for.

Marc Kaufman (kaufman@Neon.stanford.edu)

markb@denali.sgi.com (Mark Bradley) (10/17/89)

In article <12492@polya.Stanford.EDU>, kaufman@Neon.Stanford.EDU (Marc T. Kaufman) writes:
> In article <43065@sgi.sgi.com> jmb@patton.sgi.com (Jim Barton) writes:
> 
> >When you add device on the bus AFTER the tape drive, you are doing something
> >even our FE's are trained not to do...
> 
> Incredible.  Remind me never to have one of your "trained" FEs work on any
> equipment I am responsible for.
> 
> Marc Kaufman (kaufman@Neon.stanford.edu)

I think you missed the point.  Our FE's are trained NOT to have multiple
terminators where they are NOT supposed to be.  That is, if OUR FE's install
one of OUR devices onto an already configured SCSI device system, they
are to make certain that the bus is correctly terminated (that is, terminator
only on the *terminal* device).

						markb

--
Mark Bradley				"Faster, faster, until the thrill of
I/O Subsystems				 speed overcomes the fear of death."
Silicon Graphics Computer Systems
Mountain View, CA 94039-7311		     ---Hunter S. Thompson

Disclaimer:  Anything I say is my opinion.  If someone else wants to use it,
             it will cost...

tim@cit-vax.Caltech.Edu (Timothy L. Kay) (10/19/89)

Let me put an end to the not-so-constructive discussion about Silicon
Graphics that has resulted from a simple informative posting I made
last week.  I posted the _fact_ that SGI shipped our 80GTB with the
SCSI bus over-terminated.  Jim Barton and others from SGI
misinterpretted what I said in the posting and said that I was
configuring the bus incorrectly.

He was refering to my having placed devices on the SCSI bus after the
tape drive.  He claimed that the tape drive was supposed to be the
last device on the bus.  It wasn't that way when they shipped it, and
he missed an even more important point.  The disk drive was the last
device on the bus, and *both* the disk drive and the tape drive had
their terminators in place.

The manufacturing people (not the FE's) were responsible, and they did
something they shouldn't have.  I talked to Jim Barton on the phone
and explained again what I had said in the article.  He agreed that
the machine was shipped misconfigured.  He said that he would make
sure that it doesn't happen again.  Thank you, Mr. Barton!

Since I fixed the problem, our SCSI bus has worked rock solid with
five devices on it.  We plan to add another one or possibly two
devices (five 300 MB disks and two tape drives).

Now, let me comment on the equipment.  We use the machine as part of
our work in the Caltech Computer Graphics Lab.  It is a fabulous
machine.  It out performs its competitors' top-of-the-line machines,
and it isn't even the fastest machine you can get from SGI (by a long
shot).  If you ask me by email, I'll tell you whose equipment I am
refering to.

In conclusion, I think SGI makes *great* equipment.  They were
slightly slow at taking constructive criticism, but I firmly believe
that Jim Barton will see (has seen?) to it that the problem is fixed.
If it weren't for this newsgroup, I would have only the salesperson to
tell the problem, and that would probably have gone nowhere.  So, this
forum served a good purpose.

Tim Kay
Caltech
818-449-6017

P.S.  I hope the damage from the earthquake is repaired soon enough
for the people at SGI to see my comments.

jmb@patton.sgi.com (Jim Barton) (10/20/89)

In article <12289@cit-vax.Caltech.Edu>, tim@cit-vax.Caltech.Edu (Timothy L. Kay) writes:
... resolution of the SCSI bus problem ...
> 
> Tim Kay
> Caltech
> 818-449-6017
> 
> P.S.  I hope the damage from the earthquake is repaired soon enough
> for the people at SGI to see my comments.

In case you're curious, all the SGI machines at home base here survived fine,
and we were back up on the air, networks and all, by 11:00 Wednesday
morning.  Only a small amount of damage to the factory, and we're back
shipping machines.  Unfortunately, some of the people who work here had
homes in the more damaged areas, and are still having a hard time.

-- Jim Barton
Silicon Graphics Computer Systems    "UNIX: Live Free Or Die!"
jmb@sgi.sgi.com, sgi!jmb@decwrl.dec.com, ...{decwrl,sun}!sgi!jmb