wadswort@babss.UUCP (John H. Wadsworth) (05/29/91)
I'd like to hear from people about how reliable their drives
are and how often they need service. Also, how does one go about
getting a broken exabyte fixed?
Do you have to remove it and ship it somewhere or does someone come to
do that for you? Do you get a loaner? (dream on :-) ) Do you keep a
spare or some other way to backup while it's out or just hold your breath
and wing it? How long does it take to get back and what does it cost.
Can you get a maint. contract from anyone? Will these questions never end?
Please reply by mail and I'll post a summary of repair places, prices
and comments.
John H. Wadsworth ..{uunet,yale}!babss!wadswortkb13+@andrew.cmu.edu (Ken Burner) (05/30/91)
Exabyte has a factory repair facility. Turn-around time is
typically 10-15 days. Extended warranties are usually available from
the distributor/ dealer/VAR from whom you purchase the unit. Ask about
terms. Some vendors offer next-day replacement warranties, on-site
service contracts and other options. Negotiate what you need. Service
options may vary depending on your distance from the vendor.
-Ken Burner
Carnegie-Mellon Computing Services