jay_l@hpfcdc.HP.COM (Jay Lundell) (09/07/90)
Has anyone collected data using the Questionnaire for User Interface Satisfaction (QUIS)? I am interested in obtaining information regarding external validity of the questionniare and how some "Mac-like" and "non-Mac-like" applications rate on this scale. I have read the Chin, Diehl, and Norman (1988) paper that compares DOS and user's favorite menu driven applications, but I need more detail and more data! Jay Lundell
jay_l@hpfcdc.HP.COM (Jay Lundell) (09/14/90)
I've had so many requests for the full reference to the QUIS, I thought I would print it here. It appeared in the CHI '88 Proceedings, pp. 213-219. The questions used in the QUIS are printed in this paper. Still waiting for data .... Jay Lundell
carm@tove.cs.umd.edu (Richard Chimera) (09/24/90)
Replies to klnorman@umd2.umd.edu, neither he nor I read this bb with regularity. ********** The QUIS: Questionnaire for User Interaction Satisfaction We have received a number of queries regarding the need for a standardized instrument for assessing user satisfaction with computer interfaces. The following information is supplied to help meet that need. The QUIS was developed in the Human/Computer Interaction Laboratory at the University of Maryland by Kent Norman and Ben Shneiderman. The QUIS is one of the only instruments for assessing user evaluations of interactive workstations that has proven reliability and validity. It has been standardized over a number of applications and research studies. It is now available for commercial as well as research use. The QUIS (Version 5.0) assesses 6 factors of overall reactions to the system and 21 components that contribute to usability. The QUIS can be used in its current form or modified to meet particular research needs. The QUIS is available in a paper version and two online versions (an MS-DOS version and a Macintosh HyperCard) The QUIS has been used in a number of validation studies.The following papers report on the development of the QUIS and/or on usability studies that have employed the QUIS. They are available for $1.00 each. Please make checks payable to the University of Maryland 1. Chin, J. P., Diehl, V. A., & Norman, K. L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. In CHI '88 Conference Proceedings: Human Factors in Computing Systems, (pp. 213-218), New York: Association for Computing Machinery. 2.Chin, J. P., Norman, K. L., & Shneiderman, B. (1987, July). Subjective user evaluation of CF Pascal programming tools. (CAR-TR-304 and CS-TR-1880) Center for Automation Research, University of Maryland, College Park, MD. 3.Wallace, D. F., Norman, K. L., & Plaisant, C. (1988). The American Voice and Robotics Guardian system: A case study in user interface usability evaluation. (CAR-TR-392 and CS-TR-2113) Center for Automation research, University ofMaryland, College Park, MD. QUIS Site License Information A site license for commercial use of the QUIS by corporations and government agencies is now available for $500 per year. A reduced fee ($100) is available for academic/noncommercial use. The licensing package includes the following: Two copies of the QUIS paper version (5.0) with the right to make an unlimited number of copies for use at your site. Copies of all HCIL publications pertaining to the use of the QUIS. Updates on the QUIS as they become available. The MS-DOS version of the QUIS on a 5.25 inch floppy disk with the right to uses copies on your site. The Macintosh HyperCard stackware version of the QUIS on a 3.5 inch disk with the right to uses copies on your site. The site license gives authorization for unlimited use of the QUIS for one year. You may copy the entirety of the questionnaire, parts of it, or revise it for use in evaluation of commercial software/hardware for usability testing, research, and development. To receive a sample copy of the QUIS and/or the licensing package and agreement, contact Mr. Wayne Swann Office of Technology Liaison Lee Building, Room 2114A University of Marylan College Park, MD 20742 For more technical information on the QUIS, contact Dr. Kent L. Norman (301) 405-5924 Department of Psychology University of Maryland College Park, MD 20742 klnorman@umd2.umd.edu