[comp.dcom.modems] USR Courier 2400 won't hang up!

jantypas@hope.UUCP (John Antypas) (02/21/88)

Has anyone out there ever seen this problem on a Courier 2400?  It
will run 24 hours a day wiht no problem and then it will complete a call
and the Send Data (SD) light won't go out and the modem will hang.
It ignores all commands sent to it until I turn it off and then on again.
It's as if the modem thought it had a connection when it didn't.  The
new Couriers seem to do it too.  It has been suggested I hold DTR down
longer.  How does one do this from Unix?

John Antypas -- Soft21 --21st Century Software:
New Product from FastBuck Enterprises!  New Puzzle -- Rubik's Cling Wrap!
The puzzle you get stuck on! (Along with everything else ... almost)

UUCP: {garp, killer, pyramid, reed, sdcsvax!ucsd!ucrmath}!soft21!jantypas
Internet: jantypas%soft21.UUCP@{eddie.MIT.EDU, UCSD.EDU, uunet.UU.NET}

grr@cbmvax.UUCP (George Robbins) (02/22/88)

In article <125@ucrmath.UUCP> jantypas@hope.UUCP (John Antypas) writes:
> Has anyone out there ever seen this problem on a Courier 2400?  It
> will run 24 hours a day wiht no problem and then it will complete a call
> and the Send Data (SD) light won't go out and the modem will hang.
> It ignores all commands sent to it until I turn it off and then on again.
> It's as if the modem thought it had a connection when it didn't.  The
> new Couriers seem to do it too.  It has been suggested I hold DTR down
> longer.  How does one do this from Unix?

Verify that you have really dropped DTR *at the modem* and that you have
Switch 1 set to the "obeys DTR" setting.  If everything is kosher, then
the modem must be broken and should be fixed if this happens often enough
to be painful.  It is possible that there are conditions when DTR isn't
being dropped, due to software or interface confusion.  You may also need
to configure your software to understand that modem control is to be
enabled on this line.

If you want to extend the time DTR is dropped, there are two placed to
look.  In uucp, there may be an explicit sequence of clear DTR sleep N
seconds set DTR in either the common connect code or they hayes dialer
code.  This isn't too hard to find and patch.  On the other hand, the
UUCP may rely exclusivly on the 'HUPCL' close to hang up on close.
Support for this is most likely hidden in the kernel.

I've been using a pair of Courier 2400's for dial-in/dial-out for a
couple of years now and the only problem I've had is "modem won't
answer incoming calls" events separated by months.  This may be the
same kind of problem you are seeing...

Sorry for any restatements of the obvious - it's hard to judge the
level of experience in these things...

-- 
George Robbins - now working for,	uucp: {uunet|ihnp4|rutgers}!cbmvax!grr
but no way officially representing	arpa: cbmvax!grr@uunet.uu.net
Commodore, Engineering Department	fone: 215-431-9255 (only by moonlite)

dave@westmark.UUCP (Dave Levenson) (02/23/88)

In article <3344@cbmvax.UUCP>, grr@cbmvax.UUCP (George Robbins) writes:
> I've been using a pair of Courier 2400's for dial-in/dial-out for a
> couple of years now and the only problem I've had is "modem won't
> answer incoming calls" events separated by months.  This may be the
> same kind of problem you are seeing...

We, too, have used USR Courier 2400's.  We have sold them, and we
use them in house.  The only problem we have had is the won't-answer
that George describes.  It begins as an isolated event.  Then it
begins to happen more often.  After a few months, it will rarely
answer at all, unless the calling modem waits for 20 rings or so.

Fortunately, USR offers a two-year warranty, and does seem to be
able to fix it!

-- 
Dave Levenson
Westmark, Inc.		A node for news.
Warren, NJ USA
{rutgers | clyde | mtune | ihnp4}!westmark!dave

bill@wsccs.UUCP (Bill Housley) (03/02/88)

In article <125@ucrmath.UUCP>, jantypas@hope.UUCP (John Antypas) writes:
> Has anyone out there ever seen this problem on a Courier 2400?  It
> will run 24 hours a day wiht no problem and then it will complete a call
> and the Send Data (SD) light won't go out and the modem will hang.
> It ignores all commands sent to it until I turn it off and then on again.
> It's as if the modem thought it had a connection when it didn't.  The
> new Couriers seem to do it too.  It has been suggested I hold DTR down
> longer.  How does one do this from Unix?
> 



This may seem insultingly obvious, but have you checked how DSR is being
shorted, that it is not connected to a pin that is always up?









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bdale@winfree.UUCP (Bdale Garbee) (03/10/88)

In article <230@wsccs.UUCP> bill@wsccs.UUCP (Bill Housley) writes:
>In article <125@ucrmath.UUCP>, jantypas@hope.UUCP (John Antypas) writes:
>> Has anyone out there ever seen this problem on a Courier 2400?
>> ...the Send Data (SD) light won't go out and the modem will hang.
>
>This may seem insultingly obvious, but have you checked how DSR is being
>shorted, that it is not connected to a pin that is always up?

It's not that simple.  I've had this happen on my unix machine about once
every two months.  It's annoying, because it always seems to happen when I'm
out of town, so things get hosed...

My cables is correct, and functional.
-- 
Bdale Garbee, N3EUA			phone: 719/495-0091 h, 719/590-2868 w
uucp: {bellcore,crash,hp-lsd,ncc,pitt,usafa}!winfree!bdale
arpa: bdale@net1.ucsd.edu		packet: n3eua @ k0hoa, Colorado Springs
fido: sysop of 128/19 at 719/495-2061, 2400/1200/300 baud, 24hrs/day