cygnet@well.UUCP (Joseph C. Decuir) (08/03/88)
I've been reading the messages regarding Everex modems with interest. Cygnet is a wholly-owned subsidiary of Everex Systems. Our job is to develop modem products to be manufactured and marketed by Everex. All of the Everex modems that have been discussed on the bulletin board are Cygnet designs and are definitely not generic Taiwanese modems. We're located in Berkeley in the same building with Mount Xinu, just up the street from Hercules, down the hall from View Star and diagonal to both 800 Software and Fantasy Records. Not to mention Juan's, one of the East Bay's most illustrious Mexican restaurants. Which gives you a lot of choices. We have a team of hardware, firmware, and software engineers involved in the development of our modems. Regarding having to check manufacturing dates, it's true it shouldn't be a customers resposibility, however, the odds are extremely low that any 2400 modems are still in the field with a manufacturing date code prior to February 29, 1988. John Dyer-Bennet *-----------------------------------------------------------------* | ==================================== 2560 Ninth St. | | C Y G N E T T E C H N O L O G I E S Berkeley, California 94710 | | ==================================== FAX:(415) 845-5441 | | A subsidiary of Everex Systems Inc. UUCP: well!cygnet | *-----------------------------------------------------------------*
ronc@cerebus.UUCP (Ronald O. Christian) (08/05/88)
In article <6704@well.UUCP> cygnet@well.UUCP (Joseph C. Decuir) writes: >Regarding having to check manufacturing dates, it's true it >shouldn't be a customers resposibility, however, the odds are >extremely low that any 2400 modems are still in the field with a >manufacturing date code prior to February 29, 1988. Would you bet $240 on that? I can't afford to. What's your definition of "still"? My department's purchase of one (1) Everex modem, and the problems we had with it, is what sparked this discussion. Since the discussion started, another department bought five (5) more, for a total of six (6), and all of them were the pre-MNP (i.e., scrap) version. So there were still pre-MNP Everex modems in stock somewhere these last few weeks. Tell you what, Joseph: Will you recompense me for every pre-MNP Everex that is delivered to me if I make a quantity buy? I thought not. Mind you, I'm grateful to your company for the help resolving this problem, but your parent company needs to change policy before we can consider this modem again. Ron -- Ronald O. Christian (Fujitsu America Inc., San Jose, Calif.) {amdahl, pyramid, sun, unisoft, uunet}!cerebus!ronc Calling all Fujitsu Usenet sites! Contact cerebus!ronc or ronc@fai.com to establish uucp connection.
neighorn@qiclab.UUCP (Steve Neighorn) (08/07/88)
In article <6704@well.UUCP> cygnet@well.UUCP (Joseph C. Decuir) writes: > >I've been reading the messages regarding Everex modems with >interest. > >Cygnet is a wholly-owned subsidiary of Everex Systems. Our job >is to develop modem products to be manufactured and marketed by >Everex. All of the Everex modems that have been discussed on the >bulletin board are Cygnet designs and are definitely not generic >Taiwanese modems. Please don't take this as a flame, but I have a few questions to ask you about your modems. 1) Did you ever test the pre-MNP modems with high-speed (ala Trail Blazer) modems? I am in an unenviable position having sold a Evercom 24e to a friend who wants to talk to the SUN 3 at work. The SUN 3 has a Trail Blazer +, and the 24e loses characters at a rate that make it unacceptable for non-protocol use. UUCP is OK since packets with missing characters are resent - but editing files? Forget it. 2) Did you knowingly produce a modem that won't reset to 2400 baud after getting a 1200 baud call? I am in another unenviable position of having sold four 24e's (part of two Unix systems I also set up) that need to deal with both 1200 and 2400 baud callers. Once a 1200 baud caller has accessed the modem, 2400 won't work until the modem is turned off and on. The saving grace on these modems is the baud-rate matching. When I poll the medical school at 2400 baud and it answers at 1200 baud, I can still get through because of the baud rate resetting done in the modem. This is slick, and it the only reason the people I sold the 24e to haven't sent a hit-man after me. Did I knowingly sell these problem-modems? Here I please no-contest. The testing I did on my own systems and on other systems was what I thought complete. I was wrong. The systems I called were all 2400 baud, so I never tested for the 1200/2400 baud problem. I tested the 24e with a TB+, but only via UUCP, never as a human-caller. And as a dial-out only modem, I think the Everex modem is a real champ. In the past year, I have sold eight of these modems, and given one away as a wedding gift [Ok, so it isn't a traditional present, it was appropriate! :-)]. The only modem that has failed was the unit given away as a present. Five of the eight modems are now being used either as dial-ins and/or with Trail Blazers. I have phone calls in to the reseller I purchased the modems from to see about ROM/8032/RAM upgrades, but they don't think such a thing generally exists. It is my responsibility to remedy the problem, but if I can't get an upgrade, I am S.O.L. I am working on a software fix for the modem reset problem, with the help of another local sysadmin, but that won't fix the TB+ dropped character problem. As the actual manufacturer of the modem, is there anything you can do? Everex pleads ignorance (their products are far better than their customer service), so unless they gets tons of hate-mail, I don't think they are going to do anything about it. Telebit offers ROM upgrades for a charge, do you have such a program? I am willing to pay for the post-February MNP fix, but that doesn't matter if there isn't any place to send the money to. Thank you for posting your original message. It is good to know there are human beings out there on the other end of all these postings! -- Steven C. Neighorn !tektronix!{psu-cs,reed,ogcvax}!qiclab!neighorn Intel Corporation "Where we BUILD the Star Fighters that defend the Development Tools Operation frontier against Xur and the Ko-dan Armada"