drcook@hubcap.clemson.edu (david richard cook) (09/12/89)
Does anyone know if Anchor Automation is still in business? If so what is their current phone number? I have an dead 3 year old Anchor Volksmodem 12 with a 5 year warranty and would like to have this warranty honored. Any replies will be greatly appreciated. David R. Cook
jca@pnet01.cts.com (John C. Archambeau) (09/14/89)
They're still in business, but I hate Anchor Automation modems. I have
already made arrangements to be an authorized dealer for Supra. Anybody who
designs a modem without DTR line support should be shot.
I don't have their number, but their address is:
Anchor Automation, Inc.
20675 Bahama St.
Chatsworth, CA 91311
I've looked through the manual of their 2400E and one of our suppliers for
Anchor and there's no phone number. Makes you wonder doesn't it? There
should be a number for RMA's. My Supra manual has two numbers. One for
orders, another for tech support on the backcover of the manual. Anyway, give
them hell and also mention that a tech support consultant hates their
modems. :)
Also, they supposedly have a warehouse/office in LA. I remember a friend
returning one of their 1200's for replacement. But I find it odd that their
phone number is no where to be found in the owner's manual, warranty card, or
in an authorized Anchor Automation distributor catalog.
Also, their service policy on the warranty card for the 2400E is to ship the
modem to the above address with proof of date of purchase and $5.00 to cover
shipping and handling.
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* Note : My opinions are that...mine. My boss doesn't pay me enough to
* speak in the best interests of the company (yet).
*--------------------------------------------------------------------------*/childers@avsd.UUCP (Richard Childers) (09/15/89)
drcook@hubcap.clemson.edu (david richard cook) writes: > Does anyone know if Anchor Automation is still in business? I don't think so. I just called the number I have, and the guy that answered sounded as if he was really tired of answering that question. He said 'No'. But if you want to write them ... Anchor Automation 6913 Valjean Avenue Van Nuys, CA 91406 (818) 997-6493 >David R. Cook -- richard -- * * * Intelligence : the ability to create order out of chaos. * * * * ..{amdahl|decwrl|octopus|pyramid|ucbvax}!avsd.UUCP!childers@tycho *
pnelson@hobbes.uucp (Phil Nelson) (09/20/89)
In article <2050@avsd.UUCP> childers@avsd.UUCP (Richard Childers) writes: >> Does anyone know if Anchor Automation is still in business? Yes, they are. The number is 818-998-6100 > * ..{amdahl|decwrl|octopus|pyramid|ucbvax}!avsd.UUCP!childers@tycho * Phil Nelson at (but not speaking for) OnTyme:NSC.P/Nelson Tymnet, ?McDonnell Douglas? Network Systems Company Voice:408-922-7508 UUCP:{pyramid|ames}oliveb!tymix!pnelson LRV:Component Station "YOUR PASSWORD WAS LAST CHANGED 964 DAYS AGO. IF NOT CHANGED IT WILL BE DELETED SOON!!!" -1022