kmcvay@oneb.UUCP (Ken McVay) (02/23/90)
In article <1990Feb17.204522.26436@ux1.cso.uiuc.edu>, gcw20877@uxa.cso.uiuc.edu (George Wang) writes: > > It seems that a lot of private consultants have had their share of > "hard times" with companies and distributors... I also got several Welcome to the world - just as we have bad days from time to time, so also do those folks from whom we obtain product. No big deal - with about 9 years of computer reselling under my belt, I've found that even good distributors screw up from time to time. Hell, if we refused to deal with every distributor that screwed up, we'd be out of business. > As for US Robotics.... I don't plan on selling or recommending their > modems to any of my friends or clients on the basis of poor customer support.. I have used, recommended, and installed a fair pile of USR modems, including VAR's (still my favorite 2400), HST's and VHST 14.4's. In four years, I have had occasion to contact USR Technical Support several times regarding my 300-baud back-channel HST and (in particular) my 14.4KB VHST. While the technicians weren't always able to provide instant gratification, I ALWAYS received prompt, competent, polite and considerate assistance. My only real complaint with USR came in June of 1989 when the 14.4's were released with faulty ROM's - it took a long time for USR to solve the problems which resulted, and I found it frustrating. In spite of that, the SUPPORT folks continued to bend over backwards to diagnose the problem and help me develop "work-arounds" until the new ROM's began shipping. As a USR dealer for 4 years, and a regular user of USR modems since 1983, I followed this thread wondering if you were talking about the same USR I dealt with....I won't hesitate to recommend the HST for dos applications - I believe it provides more bang for the buck than the alternatives, and the support I receive is terrific. -- 1B Systems Management Ltd. | 4B - 2520 Bowen Road, Nanaimo, B.C. V9T 3L3 Kenneth McVay | Voice: 604-758-7414 | Envoy: ken.mcvay | RCSA: 89:681/1 ------> uunet!van-bc!oneb!kmcvay |