chip@tct.uucp (Chip Salzenberg) (09/24/90)
After I posted my request for help with V.32 on a T2500, Telebit tech support called back. They lived up to their good reputation. The tech dude spent about half an hour trying to make my modem generate V.32 answer tones. The reseat-the-daughterboard trick did NOT work. Resolution: They're sending us a replacement T2500. When it arrives, we'll send our modem with an RMA number on the box. Moral: If you have trouble, and if you can wait for the callback, let Telebit tech support do their thing. They're a bunch of hoopy froods. -- Chip Salzenberg at Teltronics/TCT <chip@tct.uucp>, <uunet!pdn!tct!chip>
mikes@gammafax.UUCP (mike spann) (09/26/90)
In article <26FE317F.3D4B@tct.uucp> chip@tct.uucp (Chip Salzenberg) writes: >Moral: If you have trouble, and if you can wait for the callback, let >Telebit tech support do their thing. They're a bunch of hoopy froods. I just had a 2500 go bad myself. Same symptoms as everyone else is reporting (works fine in PEP, but no luck in V.32). It took me several days to get through to Telebit tech support. They seem to be busy folks. Once I got though, they were very helpfull. They fixed my modem in two days with 'normal' priority. I was able to get 'same day' service when one of my Telebits failed earlier this year. Moral: I agree with you. Telebit tech support is good. -- Michael Spann Voice: +1-408-744-1430 Fax: +1-408-744-1549 UUCP: ...!uunet!gammafax!mikes CIS: 73747,441
friedl@mtndew.Tustin.CA.US (Steve Friedl) (09/27/90)
> Moral: If you have trouble, and if you can wait for the callback, let > Telebit tech support do their thing. They're a bunch of hoopy froods. Let me jump on this one too. I had some difficulties with a modem that were totally not Telebit's fault, but they went out of their way to make things right even though it was clear that they didn't have to. Good product + good support = very happy customer. Note, however, that uunet!telebit!modems goes to the marketing department, not tech support, so you will likely be frustrated beyond your wildest fantasies if you try that route for anything other than getting the phone number of tech support. Save yourselves the trouble: call 1-800-TELEBIT and don't waste time with email. Steve -- Stephen J. Friedl, KA8CMY / I speak for me only / Tustin, CA / 3B2-kind-of-guy +1 714 544 6561 / friedl@mtndew.Tustin.CA.US / {uunet,attmail}!mtndew!friedl "There are no technical problems that marketing can't overcome" - Gary W. Keefe
mpd@anomaly.sbs.com (Michael P. Deignan) (09/28/90)
chip@tct.uucp (Chip Salzenberg) writes: >Resolution: They're sending us a replacement T2500. When it arrives, >we'll send our modem with an RMA number on the box. Gee, too bad they don't do this for TB+ upgrades to T2500 as well. MD -- -- Michael P. Deignan, President -- Small Business Systems, Inc. -- -- Domain: mpd@anomaly.sbs.com -- Box 17220, Esmond, RI 02917 -- -- UUCP: ...uunet!rayssd!anomaly!mpd -- Telebit: +1 401 455 0347 -- -- XENIX Archives: login: xxcp, password: xenix Index: ~/SOFTLIST --