bob@MorningStar.Com (Bob Sutterfield) (09/28/90)
In article <526@mtndew.Tustin.CA.US> friedl@mtndew.Tustin.CA.US (Steve Friedl) writes:
...Good product + good support = very happy customer.
Note, however, that uunet!telebit!modems goes to the marketing
department, not tech support, so you will likely be frustrated
beyond your wildest fantasies if you try that route for anything
other than getting the phone number of tech support. Save
yourselves the trouble: call 1-800-TELEBIT and don't waste time
with email.
When I have tactical, acute, life-threatening problems with my modems,
I call their WATS number and get help pretty quickly. When the
questions are are more strategic or about chronic problems, or when
I'm in need of more information than help, I write to
modems@telebit.com. I still get the sort of tech support I need in a
timely fashion, just not quite as quickly as if I had dialed 911.
I've even received mail from Telebit in response to general questions
posted to this forum! Also, sometimes it helps to have things in
writing, like S-register settings, that are inconvenient to transcribe
over the telephone.
I applaud Telebit's (or any company's) willingness to perform support
tasks via modern means that are convenient to their customers. (There
are other companies (e.g. ours) that do the same, and I think it's
generally a Good Thing and the Coming Way.)