cec@cup.portal.com (Cerafin E Castillo) (10/25/90)
Hello!
It has been quite a while since I posted to this newsgroup. At that
time, I was with TELEBIT Corporation as their UNIX Communications
Specialist. I am now with Los Altos Networks, a TELEBIT and AT&T
distributor. My capacity is one of sales, although I plan to stay
active in technical issues such as those discussed in this newsgroup.
TELEBIT Technical Support is now providing e-mail support of
modem products. Those of you familiar with TELEBIT Technical
Support via phone support are quite aware of their UNIX data
comm. expertise. I am hopeful that you will receive the answers
that you seek, although for safety's sake I would recommend that
you call, as well as e-mail TELEBIT Tech Support AND your systems
or software manufacturer, someone's bound to get back to you.
This is because the non-UNIX user who is responding to e-mail
may not know how to deal with any "bounced" messages nor
how to resolve common Internet domain addressing schemes (bang
paths don't stand much of a chance either, if the Sun mailer can't
automatically do the return path...).
It will also be a VERY long time, I believe, before TELEBIT will be
reading this newsgroup and posting "officially". Due to departmental
control of resources, I had been trying to get MIS to fix Pnews and
other netnews problems, but they kept slipping in the MIS queue and
I was not able to gain access to the system to do these fixes.
Netnews has now slipped into a bottomless queue priority level.
These insights and warnings are provided as a service to the many
TELEBIT modem users in this forum. I apologize for the flame-like
tone of this posting. I would like to clarify the events leading to
my leaving TELEBIT. This is due to the numerous e-mail messages,
telephone messages, and trade show meetings I have had with
TELEBIT users in search of UNIX data comm related support.
According to these users, and friends, TELEBIT Corporation has been
implying that I left the company of my own accord. The truth is that
I did not have much of a choice. On Wednesday, September 19, 1990,
I and 22 other TELEBIT employees were laid-off. Every department
at TELEBIT was cut in a very political "blood-letting". I did not read
the company line in the local papers, all I know that the company
needed to show money. I am quite sore at TELEBIT for implying
that I abandoned my support position with them. After almost two
and a half years of support services, their treatment was quite a
let down.
If I can be of any assistance to any TELEBIT or UNIX data comm users
in this newsgroup, please do not hesitate to e-mail or post.
Thank you.
===============================================================================
Cerafin E. Castillo || //\\ ||\\ ||
Network Consultant || //__\\ || \\ || Los Altos
Los Altos Networks || // ---\\|| \\|| Networks
340 Second St. #6 ||___// \|| \\|
Los Altos, CA 94022
(415) 941-8031 UUCP: {apple,sun,uunet}!portal!cup.portal.com!cec
NTERNET: cec@cup.portal.com
"...No hay mal que por bien no venga..."
===============================================================================ralphs%halcyon.uucp@seattleu.edu (10/25/90)
cec@cup.portal.com (Cerafin E Castillo) writes: > It will also be a VERY long time, I believe, before TELEBIT will be > reading this newsgroup and posting "officially". Due to departmental > control of resources, I had been trying to get MIS to fix Pnews and > other netnews problems, but they kept slipping in the MIS queue and > I was not able to gain access to the system to do these fixes. > Netnews has now slipped into a bottomless queue priority level. It appears, then, that we can remove the biz.comp.telebit newsgroup. We've received more information here, than has ever been posted there, and not from Telebit. This is not to say that their tech support via phone has been lacking; I have had numerous times in which I needed help, and have found the staff in general to be quite competent. When a manual was needed, one was shipped--no charge. Upgrades came directly from them (local Telebit vendors have been notorious for not knowing much technically about what they sell). All in all, I'd give them a high rating. Parenthetically, I think many of the problems we experience as modem users stem from the fact we are doing things with them not conceived in their testing or prototype phases (the same thing probably holds true for most computer equipment).