[comp.dcom.modems] Modems vs NJ Bell

jwi@cbnewsj.att.com (Jim Winer @ AT&T, Middletown, NJ) (06/07/91)

Help, please,

I have two modems:

	Omnitell Encore 2400B  2400/1200
	Original Hayes 1200    1200
	
using either one of them at 1200 on my NJ Bell lines:

	10 miles to CompuServe port (within LATA):
		get one hit about every 400 characters
		trying to download and even more often
		on straight text
	20 miles to VAX mainframe (within LATA):
		get one hit about every 400 characters
		on straight text and ever more often
		trying to download or upload
	Long didtance to anywhere:

About ten errors per screen logged into
		almost any bulletin board.  Mostly in
		the form of lost blanks.
		
Using the 2400 at 2400 is worse.

The line works perfectly well for voice and sounds fine.

I don't think I have much chance with NJ Bell.

I would appreciate suggestions:

	1	How to deal with NJ Bell to get a better line?
	
	2	What is best high speed modem (9600?) for
		use with poor lines?
		
I don't quite understand the differences between the
USR dual standard and the Telebit.  I would appreciate
any information.

Thanks in advance.

Jim Winer   
USE THIS ADDRESS FOR EMAIL:  jwi@mtfme.att.com

tr@samadams.princeton.edu (Tom Reingold) (06/22/91)

jwi@cbnewsj.att.com (Jim Winer @ AT&T, Middletown, NJ) writes that he
has a lot of noise on his line for short distance modem calls.  I had
this problem too, in Edison, NJ.  2400 bps was moderately ok, but 9600
was intolerable.

You should definitely have NJ Bell check this out.  I understand that
they are equipped to fix this.  Someone I worked with told me that NJ
Bell "conditioned" the line for him because they knew the lines in his
town were bad.

The lines in my town are apparently not bad.  It was probably something
in my building or apartment.  I moved about 300 feet down the road into
another building in the same apartment development.  No noise at any
speed!  I understand that the phone company should be equipped to
examine your wiring.
--
        Tom Reingold
        tr@samadams.princeton.edu  OR  ...!princeton!samadams!tr
        "Warning: Do not drive with Auto-Shade in place.  Remove
        from windshield before starting ignition."