mjensen@bbn.com (Martin Jensen) (10/12/90)
Hopefully I've found the right group to post to :-) ...
My group has been charged with investigating the use of expert systems
for assisting in the diagnosis of hardware/software problems. As a
communications engineer, my knowlege of ai/expert systems is extremely
limited.
I'm looking for any information on commercially available expert
systems which would be suitable for this task. Also any information
on existing applications of expert systems in a tech support/software
support environment.
Preference will be given to systems which are available on Sun work-
stations either under suntools or x-windows.
e-mail responses please, as I'm not a regular reader of this group.
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Martin Jensen \ BBN Communications Corp \ "I usually say what I
mjensen@bbn.com \ 150 CambridgePark Drive \ think I might mean."
(617) 873-4859 \ Cambridge, MA 02140 \ - me
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