andyd@minster.york.ac.uk (06/24/91)
In In article <8068@uklirb.informatik.uni-kl.de> you write: >Is there a bibliography of work on the "help desk" function as implemented >by expert systems? A very good question. We're looking at the role of Expert Systems in the work of telephone based Help Desks, and would equally be interested. let us know if anything comes up. Thanks andyd@uk.ac.york.minster
G.Joly@cs.ucl.ac.uk (Gordon Joly) (06/25/91)
I worked on the ALVEY DAPES (DAta Processing Expert Systems) Club in
1987. There was HELP DESK Project within that Club. Please contact me
directly.
Gordon Joly +44 71 387 7050 ext 3716
Internet: G.Joly@cs.ucl.ac.uk UUCP: ...!{uunet,ukc}!ucl-cs!G.Joly
Computer Science, University College London, Gower Street, LONDON WC1E 6BT