phorgan@cup.portal.com (Patrick John Horgan) (02/26/90)
I posted to this group recently to note that I was joining the ACM again, and hoped that the service would be better than it used to be. Well, Kelly Booth of this group forwarded my post to Joe DeBlasi, the Executive Director of the ACM, who passed my concerns on to Lillian Israel, the Manager of Membership Services & Marketing. She sent me a very nice letter telling me that my membership had been processed on 1/27/90 and telling me that since membership cards are run on a weekly basis I should have already recieved mine. She also sent me, (thank you Lillian:), the current issues of journals for groups I had joined, including SIGRAPH. Well I haven't recieved my membership card, although one group, Software Engineering, has sent me their January notes. I called Lillian in the last week to tell her, (as she requested), but she wasn't there. I talked to her assistant Joe Katz, who told me that I couldn't expect to have received my membership card by now and that I should wait at least another couple of weeks. If they processed my membership in January, and process cards once a week, as Lillian Israel told me, I would have thought it wouldn't take over a month! My conclusions so far: If you sqeak, you get greased, but even the manager of Membership Services hasn't the power to get prompt service out of the ACM. I'm probably being grossly unfair, but I sent my renewal to the IEEE the same day, and I've had the new membership card in my wallet for three weeks. Patrick Horgan phorgan@cup.portal.com