henry_k@apollo.uucp (Keith E. Henry) (01/12/88)
My Atari 800XL appears to have a hardware problem. When I RUN the
program:
10 PRINT "HELLO"
20 GOTO 10
It works for a second or so, then changes the color map, prints
garbage at the bottom of the screen, and hangs. A RESET is required
to bring the machine back to life. Occasionally, I get error 12
(non-existent line number) instead.
Although many things work OK (including the self-tests :-) ) I would
like to fix this problem. ATARI Customer Service at 1-800-538-8543
appears to be non-existent. This leads me to the following
questions:
1) Is there a known fix for the above problem?
2) Are there any known design problems which require hardware
changes to fix?
3) What is the state of ATARI these days; including their Customer
Service department?
Please reply directly. If deemed appropriate, I will later summarize
to the NET.
/keithgdtltr@vax1.acs.udel.EDU (DUZAN) (01/12/88)
I believe that Atari's customer service line has been down for quite a
while. As for the problem, is that the only case in which you have a problem?
Do you have trouble with non-BASIC programs? I have not heard of this specific
problem, but if BASIC is the problem, your BASIC ROM may have been fried.
Gary Duzan
Time Lord
Third Regeneration
Atari Enthusiast Extremeneil@atari.UUCP (Neil Harris) (01/14/88)
In article <554@udccvax1.acs.udel.EDU>, gdtltr@vax1.acs.udel.EDU (DUZAN) writes: > > I believe that Atari's customer service line has been down for quite a > while. Not true. It's not an 800 number, but it is available. For non-tech calls, use 408-745-2367. For technical questions, use 408-745-2004. -- --->Neil Harris, Director of Marketing Communications, Atari Corporation UUCP: ...{hoptoad, lll-lcc, pyramid, imagen, sun}!atari!neil GEnie: NHARRIS/ WELL: neil / BIX: neilharris / Delphi: NEILHARRIS CIS: 70007,1135 / Atari BBS 408-745-5308 / Usually the OFFICIAL Atari opinion