erf@blake.acs.washington.edu (John Firestone) (08/08/89)
I have been buying parts from Jameco Electronics for over ten years
and always thought they gave outstanding service. Lately, I am not so
sure. In my last two orders they managed to:
- enter and ship a line item twice
- enter a line item as shipped but not send it
- send defective merchandise
- send incomplete merchandise
- send the wrong merchandise.
I have had lots of time, so dealing with this has been no great hassle.
However, I am curious what other people's recent experiences have been.jmacdon@cg-atla.UUCP (Jeff MacDonald) (08/08/89)
In article <3143@blake.acs.washington.edu> erf@blake.acs.washington.edu (John Firestone) writes: >I have been buying parts from Jameco Electronics for over ten years... >Lately, I am not so sure. I, too, have had problems with Jameco recently. I ordered an AT i/o board from them and asked that it be shipped overnight. Two days later when it hadn't arrived I called. They said they had no record of the order, that they would track it down, and that they would reship if, and only if, they were sure the first one hadn't gone out. In the mean time we discovered that they had shipped the first one, but had neglected to put anybody's name anywhere on or in the package so the receiving dept. here didn't know who to contact. I called Jameco back and told them what happened and they assured me it wouldn't happen again. The next day the second (reshipped) board arrived with nobody's name in evidence. I called them again, and told them I very unhappy and would be sending the (mistakenly reshipped) board back. After two months I still have not received a refund. I don't know if I'd accuse them of malice, just gross incompetence. -- Jeff MacDonald ([decvax|ulowell]!cg-atla!jmacdon) Agfa/Compugraphic Division 200-2-9F 200 Ballardvale, Wilmington MA 01887 (508) 658-0200, extension 5406
paravia@csd4.milw.wisc.edu (Mark David Kakatsch) (08/09/89)
I've also had problem w/ Jameco's service lately; mainly in the form of missing/added parts. However, this has only happened when I've called their message service to place an order(which runs 24 hrs); never when I my order was taken from an operator at Jameco... Mark -- | Albert Einstein got his name after he got| Mark D. Kakatsch | | smashed from drinking only only one stein| paravia@csd4.milw.wisc.edu | | of beer. Hence; Albert EinStein. | ...uwmcsd1!uwmcsd4!paravia |
tj@XN.LL.MIT.EDU (Thomas E. Jones) (08/09/89)
Jameco service use to be great. Nowdays, they are going for the fast-buck. They are trimming down their IC stock, and apparently have hired an outside company to take phone orders for them. I have had items substituted for similar, but not identical items. I have been billed for much higher amounts than their catalog lists. I have been repeatedly hung-up on by their service department who can't figure out how to use the "hold" feature of their phones. I have been given a terrible run-around whenever they made mistakes on my order. If anyone has an alternative to Jameco for electronic supplies and parts, please let me know. Thomas E. Jones tj@xn.ll.mit.edu -- tj@xn.ll.mit.edu or tj@ll-xn.arpa (one of these should work) Thomas E. Jones, home (617) 279-0767 work (617) 981-5093
logajan@ns.network.com (John Logajan) (08/09/89)
In article <1511@xn.LL.MIT.EDU>, tj@XN.LL.MIT.EDU (Thomas E. Jones) writes: > If anyone has an alternative to Jameco for electronic supplies and parts, > please let me know. DigiKey puts out a nice catalog, all sorts of components. I've never ordered from them, but it seems like they'd have most of the junk I'd ever need. I don't know how good their service is. -- - John M. Logajan @ Network Systems; 7600 Boone Ave; Brooklyn Park, MN 55428 - - logajan@ns.network.com / ...rutgers!umn-cs!ns!logajan / john@logajan.mn.org -
root@conexch.UUCP (Larry Dighera) (08/12/89)
In article <1539@ns.network.com> logajan@ns.network.com (John Logajan) writes: > >DigiKey puts out a nice catalog, all sorts of components. I've never ordered >from them, but it seems like they'd have most of the junk I'd ever need. > >I don't know how good their service is. I have ordered from DigiKey over the years, and found their service very professional, prompt, and correct. They don't always have the latest chip in inventory, but what the do stock is of high quality. Larry Dighera -- USPS: The Consultants' Exchange, PO Box 12100, Santa Ana, CA 92712 TELE: (714) 842-6348: BBS (N81); (714) 842-5851: Xenix guest account (E71) UUCP: conexch Any ACU 2400 17148425851 ogin:-""-ogin:-""-ogin: nuucp UUCP: ...!uunet!spsd!conexch!root || ...!ccicpg!conexch!root
sukenick@ccnysci.UUCP (SYG) (08/12/89)
>DigiKey puts out a nice catalog, all sorts of components. I've never ordered >from them, but it seems like they'd have most of the junk I'd ever need. >I don't know how good their service is. I've been ordering electronic parts for several chem labs (electrochemistry and spectroscopy research sometimes tends more toward gadgets than chemicals:-)) for many years now. Many of our orders go to Digi-Key: they've been for the most part, professional, always got the orders that I've mumbled in right (telephone orders, each usually much more than a dozen items, poor operator :-)) and we've received it in good time (and if we specify rush and pay the extra $ for Fed express, it comes in a day or two) and the prices are definitely right. Of the hundreds of items (thousands if you include resistors :-)) that we've got from them, we've never received a bad part.
lenny@icus.islp.ny.us (Lenny Tropiano) (08/13/89)
In article <3143@blake.acs.washington.edu> erf@blake.acs.washington.edu (John Firestone) writes: |>I have been buying parts from Jameco Electronics for over ten years |>and always thought they gave outstanding service. Lately, I am not so |>sure. In my last two orders they managed to: |> ... I haven't ordered from Jameco that often, but the last time (just this past week) I had similar experiences. My friend who has been a dedicated Jameco purchaser for quite some time turned me on to them as a good company. This past time my order had items substituted (that looked like the right item) ... (ie. a 24-pin machined IC socket instead of a 20-pin one) ... My friend, Gil Kloepfer, Jr. (gil@limbic) ordered also a couple of weeks ago, and his order (which was FAXed in) was clearly marked 2nd day UPS, but they shipped it Ground UPS (he was charged appropriately, but he wanted the order quickly, and it took >7 days to arrive via ground). He also had items like a 40-pin DIL connector where it should have been a 34-pin one. Quite annoying! -Lenny -- Lenny Tropiano ICUS Software Systems [w] +1 (516) 589-7930 lenny@icus.islp.ny.us Telex; 154232428 ICUS [h] +1 (516) 968-8576 {ames,pacbell,decuac,hombre,talcott,sbcs}!icus!lenny attmail!icus!lenny ICUS Software Systems -- PO Box 1; Islip Terrace, NY 11752
michael@xanadu.COM (Michael McClary) (08/14/89)
In article <35231@conexch.uucp> root@conexch.UUCP (Larry Dighera) writes: > > I have ordered from DigiKey over the years, and found their > service very professional, prompt, and correct. They don't > always have the latest chip in inventory, but what the do stock > is of high quality. One of my customers from my consulting days uses DigiKey heavily, and has nothing but praise for their service, save this one caveat: Be sure you get the order right. If you hang up, then realize you made a mistake, it will do you no good to call right back: The order-entry operator has a computer terminal on desk, and the order is often boxed by the time you can reconnect. (May be an excuse, but with service as fast as theirs, who cares? B-) ) Of course, this means you sometimes have to send something back, or place a second small order, but he had no complaints about their followup.
Bernard.Aboba@f444.n204.z1.FIDONET.ORG (Bernard Aboba) (08/20/89)
I have had such bad service from Jameco that I can assure you it is not only their mail order department that has a problem. I usually go to the will call desk. On my last order (two years ago, haven't gone to them since) they substituted an 8052-AH chip for an 8052-AH-BASIC chip (which has Basic in ROM, the other doesn't) then refused to take it back because they said "it's the same chip." They gave me a 6802 when I'd asked for a 6803; etc. etc. Frankly, they don't seem to be able to do anything right. -- ------------------------------------------------------------- FidoNet: 1:161/445 UUCP: sun!apple!bmug!<User.Name> INTERNET: bmug!<User.Name>@apple.COM or <User.Name>@bmug.fidonet.org USNAIL: BMUG, 1442A Walnut St. #62, Berkeley, CA 94709-1496 ------------------------------------------------------------- BMUG ARPANET ADDRESSES: Newsletter submissions: pub@bmug.fidonet.org Membership or business: biz@bmug.fidonet.org Information: info@bmug.fidonet.org Help Line Questions: help@bmug.fidonet.org
postmaster@mailcom.FIDONET.ORG (Bernard Aboba) (08/20/89)
I have had such bad service from Jameco that I can assure you it is not only their mail order department that has a problem. I usually go to the will call desk. On my last order (two years ago, haven't gone to them since) they substituted an 8052-AH chip for an 8052-AH-BASIC chip (which has Basic in ROM, the other doesn't) then refused to take it back because they said "it's the same chip." They gave me a 6802 when I'd asked for a 6803; etc. etc. Frankly, they don't seem to be able to do anything right. -- Bernard Aboba, Failure Analysis Associates USMAIL: 101 First St. #224, Los Altos, CA 94022 ARPA: bernard@mailcom.fidonet.org Via apple!mailcom, MailCom USENET HST, Fido 1:204/444
peg@psuecl.bitnet (09/03/89)
In article <296.24EFF4EF@bmug.FIDONET.ORG>, Bernard.Aboba@f444.n204.z1.FIDONET.ORG (Bernard Aboba) writes: > I have had such bad service from Jameco that I can assure you it is not > only their mail order department that has a problem. I usually go to the > will call desk. > > etc. etc. Frankly, they don't seem to be able to do anything right. > This is very interesting!! I have just the opposite opinion of Jameco. I have ordered $2000 + of parts from them over the past 4 years, and have had only 2 (minor) screwups. First, they sent me a 4.91 MHz. xtal in place of a 4.19 MHz xtal (that was almost asking for trouble!!), and once they sent me a disk drive enclosure by mistake. They replaced the xtal very quickly by UPS and refunded $$ for the drive case and shipping. Not to be funny, but do you speak clearly when you order the stuff?? Paul E. Ganter A very satisfied longtime Jameco customer.