jon_sree@world.std.com (Jon Sreekanth) (12/18/90)
I'm sure this topic was discussed before, but I didn't follow it then. If anyone saved the discussion, I'd appreciate a copy. Two main questions : Is DAK's money-back guarantee iron-clad, and does it apply to the software (i.e. cdrom's here) What is the model number and specs (seek time, etc) on the external cdrom drive ? The ad had the typical glowing plugs for the softwware, but was conspicuously silent on description of the hardware. Finally, other misc. opinions : satisfaction / dissatisfaction about the hardware, software, shipping, (are they backlogged ?) billing, etc. Thanks much, / Jon Sreekanth Assabet Valley Microsystems Fax and PC products 346 Lincoln St #722, Marlboro, MA 01752 508-562-0722 jon_sree@world.std.com
billn@hpcvaac.cv.hp.com (bill nelson) (01/01/91)
jon_sree@world.std.com (Jon Sreekanth) / 9:32 am Dec 17, 1990 / writes: >Is DAK's money-back guarantee iron-clad, and does it apply to the software (i.e. cdrom's here) I have returned two items to DAK that I decided not to keep for one reason or another. If you don't damage the merchandise, there is no problem whatever with returns. You can even return it if you decide the color does not match the color scheme of the room. On the back of the invoice is a section to fill out stating why you are returning the merchandise, as well as how you want the refund applied. You can have a cash refund or have it credited towards purchase of another item. They even include a preaddressed mailing label for returns. Their customer service, from my experience, is excellent. If they had higher quality merchandise (high end stuff), then I would buy much more from them. Bill
jon_sree@world.std.com (Jon Sreekanth) (01/03/91)
In article <6690006@hpcvaac.cv.hp.com> billn@hpcvaac.cv.hp.com (bill nelson) writes: jon_sree@world.std.com (Jon Sreekanth) / 9:32 am Dec 17, 1990 / writes: >Is DAK's money-back guarantee iron-clad, and does it apply to the software (i.e. cdrom's here) I have returned two items to DAK that I decided not to keep for one reason or another. If you don't damage the merchandise, there is no problem I ordered the external drive late last week. They said they had it in stock, and I should have it in 1 - 2 weeks. I'll report my experiences. Regards, / Jon Sreekanth Assabet Valley Microsystems Fax and PC products 346 Lincoln St #722, Marlboro, MA 01752 508-562-0722 jon_sree@world.std.com