zemon@felix.UUCP (Art Zemon) (10/27/87)
The following is from my father, who knows next to nothing
about computers and was, to say the least, *very*
apprehensive about installing WordStar on his CP/M machine.
-- Art Zemon
By Computer: ...!hplabs!felix!zemon
By Air: Archer N33565
By Golly: moderator of comp.unix.ultrix
October 22, 1987
Mr. Leon Williams,
President and Chief Executive Officer
Micropro International Corporation
33 San Pablo Avenue
San Rafael, CA 94903
Thank you, Mr. Williams --
for the excellent documentation and, especially, for the
person-to-person assistance your organization has provided
for purchasers of WordStar 4.0 upgrades.
In the process of trying to install the new version, I ran
into a few minor problems and a telephone call to the number
provided in the reference material got me on track
immediately. A couple of times my call was answered by a
recording but I was never on "hold" for more than a fraction
of a minute before a genuine live person was on the line.
Then I ran into a real problem. My printer would not work.
It had worked with my earlier version of WordStar; it should
have worked now; but it didn't. I want to let you know how
much I respect your Customer Service Representative Kevin
and appreciate the help he gave me. It took several calls
from me to him and from him to me, several conferences
between Kevin and his advisor, and (I believe) a call from
them to the manufacturer of my printer, but they didn't give
up until they had determined that the printer initialization
string needed modifying and I was back in operation.
During one of my conversations with Kevin, I happened to ask
how many customer service reps were working there. I was
astounded at the large number and compliment you on how
seriously you take the matter of client assistance. Very
literally, your staff made an intimidating job workable (in
fact, almost easy).
I plan to upload this letter to CompuServe's CPM special
interest group and to the Usenet comp.os.cpm newsgroup so
that others can know of my total satisfaction.
Sincerely,
I. Richard Zemon, B.S., M.A.
National Certified Counselor
IRZ:s
--
-- Art Zemon
By Computer: ...!hplabs!felix!zemon
By Air: Archer N33565
By Golly: moderator of comp.unix.ultrix