onymouse@netcom.UUCP (John DeBert) (06/15/89)
I need technical info, preferably a manual for the 9855 hard disk drive used on HP Series 500 systems. HP is no longer able to supply manuals or any other info on Series 500. If someone can send me a manual or a copy of one, I am willing o negotiate a price for it. Thanx in advance, J DeBert onymouse@netcom.UUCP
rjn@hpfcdc.HP.COM (Bob Niland) (06/16/89)
re: "HP is no longer able to supply manuals or any other info on Series 500." This doesn't ring true. Our general policy is to keep accessories on the pricelist for a year after mainframe discontinuance, and supplies and repair parts for 7 to 10 years. All of the s500 documentation should still be orderable. > I need technical info, preferably a manual for the 9855 hard disk drive > used on HP Series 500 systems. Do you have a part number, or at least a manual title? Regards, Hewlett-Packard Bob Niland rjn%hpfcrjn@hplabs.HP.COM 3404 East Harmony Road [hplabs|hpu...!hpfcse]!rjn Ft Collins CO 80525-9599
jaap@hpuamsa.UUCP (#Jaap Vegter) (06/16/89)
To the best of my (15 years in HP support) knowledge there has never been a product called 9855 in HP history. I'm afraid you've got the wrong number. Best regards, Jaap Vegter.
rjn@hpfcdc.HP.COM (Bob Niland) (06/18/89)
re: "...a manual for the 9855 hard disk drive..." >> Do you have a part number, or at least a manual title? > I have a subassembly, a PC board, # 09855-69886, which is listed as a > "winchester controller." It was manufactured for HP in mid-1984. It is still > available from HP but no information about the part is available from HP. I should have pointed this out earlier... There never was a product numbered "9855". The Series 500 Model 520 was originally envisioned as the successor to the 9845, and the product number 9855 was allocated. Many of the components bear the prefix 09855-, however the actual product number assigned was 9020. I presume you are asking about the built-in 10- or 20-Mbyte Seagate hard disk assembly. This was sold (as a field upgrade) as product 97093A. I will poke around tommorrow and see what documents are supposed to exist. Bob Niland ARPA:rjn%hpfcrjn@hplabs.HP.COM UUCP:[hpfcse|hplabs]!hpfcla!rjn
onymouse@netcom.UUCP (John DeBert) (07/23/89)
in article <5570216@hpfcdc.HP.COM>, rjn@hpfcdc.HP.COM (Bob Niland) says: > > re: "HP is no longer able to supply manuals or any other info on Series 500." > > This doesn't ring true. Our general policy is to keep accessories on the > pricelist for a year after mainframe discontinuance, and supplies and repair > parts for 7 to 10 years. All of the s500 documentation should still be > orderable. > It is true, nonetheless. Both customer service, who checked around for four days and the folks in Roseville, who tried searching for the part number I gave them could find any cross-reference or any information at all. I got some info from a company that provides service for HP systems but no manuals. >> I need technical info, preferably a manual for the 9855 hard disk drive >> used on HP Series 500 systems. > > Do you have a part number, or at least a manual title? I have a subassembly, a PC board, # 09855-69886, which is listed as a "winchester controller." It was manufactured for HP in mid-1984. It is still available from HP but no information about the part is available from HP. > > Regards, Hewlett-Packard > Bob Niland rjn%hpfcrjn@hplabs.HP.COM 3404 East Harmony Road > [hplabs|hpu...!hpfcse]!rjn Ft Collins CO 80525-9599 J DeBert onymouse@netcom.UUCP