randy@oetl.UUCP (Randy O'Meara) (07/21/89)
I have the following software support contract with HP.
82320A+S00 SMS X WINDOW SYSTEM
98594L+T22 AMS S300 UXBUNDLE (16 User)
98599L+S00 SMS PASCAL-300
98531A+S00 SMS MS-DOS/9000
Current software configuration:
HP-UX 6.2 with NS-ARPA, X10, MS-DOS coprocessor Rev 1,
Pascal 6.2, and SRM Utilities 6.2
My questions are:
1) What tapes should I expect to receive for my 6.5 update?
( I have received one tape - 98549L*1719 - 6.5 Bundle )
2) Shouldn't I have received the 6.5 tapes already?
3) What is the most current version of the MS-DOS coprocessor
software?
I have posed these questions to my account CE and my sales rep. and
neither gave me a straight answer. I've waited patiently for more
tapes since I received the Bundle tape about 4 months ago. Can
anyone help?
--
Randy O'Meara randy@oetl.Scf.Lockheed.Com
(408) 425-6249 ...{pyramid,leadsv,lstc}!oetl!randyrodean@hpfcdc.HP.COM (Bruce Rodean) (07/21/89)
In article <461@oetl1.oetl.UUCP> randy@oetl.UUCP (Randy O'Meara) writes: > I have the following software support contract with HP. > > 82320A+S00 SMS X WINDOW SYSTEM > 98594L+T22 AMS S300 UXBUNDLE (16 User) > 98599L+S00 SMS PASCAL-300 > 98531A+S00 SMS MS-DOS/9000 > > 1) What tapes should I expect to receive for my 6.5 update? > ( I have received one tape - 98549L*1719 - 6.5 Bundle ) I am not in customer support, but I'll try to address some of your questions. Let me preface this by saying to keep after your HP field representatives. They should be able to get you the tapes you need. I worked on the 6.5 release, but keep in mind I only know about those parts of HP-UX that were coordinated through HP in Fort Collins. The Bundle product in 6.5 contains X11. I have heard that there was a 6.5 version of X10 built, but it is supplied and supported by Corvallis, so we had nothing to do with it. It may have to be specially ordered, but I am not certain. The 6.5 release was the first Series 300 release in which an X product was incorporated into AXE and PE, but it was X11. You should have gotten a new Pascal update media. They were built for 6.5. We also don't have anything to do the MS-DOS coprocessor product, but there wasn't an update for this product for 6.5 so you wouldn't have gotten a tape for it. > 2) Shouldn't I have received the 6.5 tapes already? Yes. I believe that tapes were shipped beginning around April and finishing in May. But that again would be restricted to the Bundle and Pascal products only. > 3) What is the most current version of the MS-DOS coprocessor > software? I don't know the answer to this. I had nothing to do with this product. > I have posed these questions to my account CE and my sales rep. and > neither gave me a straight answer. I've waited patiently for more > tapes since I received the Bundle tape about 4 months ago. Can > anyone help? Please keep after them. Also with AMS support, don't you also have an SE available. Get after him/her too. The usual disclaimer that this is my view only, and doesn't represent the official position of HP applies here. Bruce Rodean rodean%hpfclg@hplabs.HP.COM
rocky@hpfcmgw.HP.COM (Rocky Craig) (07/25/89)
3) What is the most current version of the MS-DOS coprocessor
software?
2.0; the part number is still 98531A. You definitely should have
received your tapes by now (if you were on SMS by December 1988).
The DOS Coprocessor releases are usually "asynchronous" to HP-UX
releases. 2.0 will work with HP-UX 6.2 and 6.5.
Rocky Craig
Hewlett-Packard Workstation Group, Marketing Event Technical Support
3404 E. Harmony Road, Ft. Collins, Colorado 80525-9599
Internet: rocky%hpfcmr@hplabs.hp.com
UUCP: ...!{hplabs | hpu*}!hpfcmr!rocky
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