simon@groucho (Mike Simon) (05/25/90)
In article <4310125@hpindda.HP.COM> jack@hpindda.HP.COM (Jack Repenning) writes: > > By the way, netnews is a very slow and capricious way to get > questions answered. If you have either HP TeamLine or HP > ResponseLine software support services, you can direct > questions about supported HP products to your regional HP > Response Center. HP people who respond to netnews questions > are donating our time. We do not have the full resources of a > Response Center at our disposal, and the person who knows the > answer to any given question may not be reading news this > week, or month, or... Um, I don't see how it could be any slower or more capricious than ResponseLine. So far in my experience with response line, they have batted zero for three. It turns out that if a problem is ugly enough to really stump me, the people running ResponseLine are stumped too. I will continue to use ResponseLine, because I feel that it is a good way for HP to learn about problems but its direct value to me is certainly questionable. Don't get me wrong, this is not an intentional flame. Overall I am *extreemly pleased* with HP hardware and software. Support, at several levels, is where I preceive a problem in an otherwise fine company. Mike Simon System Manager Computer Science Dept. University of Idaho simon@ted.cs.uidaho.edu