khawand@hoss.unl.edu (Nancy Khawand) (10/12/90)
I am interested in locating the names of vendors that I could purchase some third-party disks for our HP9000s850 that could be added onto our HP hardware maintenance contract. Please respond to me directly at khawand@hoss.unl.edu. Thanks. Nancy Khawand University of Nebraska - Lincoln
rer@hpfcdc.HP.COM (Rob Robason) (10/18/90)
khawand> ... I could purchase some third-party disks for our khawand> HP9000s850 that could be added onto our HP hardware khawand> maintenance contract. To my (admittedly limitted) knowledge, HP won't put 3rd party disks on an HP maintenance contract. Rob "I could be wrong... I made a mistake once before"
bill@hpuorfa.HP.COM (Bill Chidester) (10/20/90)
>khawand> ... I could purchase some third-party disks for our >khawand> HP9000s850 that could be added onto our HP hardware >khawand> maintenance contract. > >To my (admittedly limitted) knowledge, HP won't put 3rd party disks on >an HP maintenance contract. > >Rob "I could be wrong... I made a mistake once before" >---------- Speaking as somebody who's been wrong a lot, I can tell you that HP has supported other vendor's discs (in this case, WORM drives) under HP service contract. It is up to the local service District Manager to decide if that is a good business decision -- i.e., we'll go and purchase a service contract from the 3rd party, and act as an intermediary (Given that it is legal and ethical, the only real question in solving a problem is "How much can you afford to spend?"). There is usually a stiff uplift for doing this, the accountants claim it takes a lot of money to handle and administer "pass through" charges. It will always be cheaper to go to the original vendor, but having a single point of contact, one contract to administer (it may cost your organization even more than it costs ours to handle multiple service contracts), may appeal to certain customers. At any rate, it might be possible, but the decision is made at the local level. Contact your local HP CE (Customer Engineer) District manager. ------------------ hpuorfa!bill Bill Chidester Systems Engineer HP Orlando (407) 826-9228 --------------------------------------------------------------------------- The above posting does not represent the opinion or position of Hewlett-Packard company. The information supplied is the opinion of a private individual. "No way, man! I didn't do it! You didn't see me do it! You can't prove anything!" B. Simpson ---------------------------------------------------------------------------
belkin@teecs.UUCP (Hershel Belkin) (10/30/90)
If the object is saving money :-) you might want to look at a used HP drive instead of a third party drive... there are a number of HP re-market organizations which will guarantee that their products will be accepted by HP on a support contract. (It is my experience that you _might_ have to pay something to HP for them to initially verify that the unit is operating properly... One such organization is Eurodata in Ottawa (Canada). There are others, but ask specifically if they will guarantee HP service acceptibility. This is often a way of getting an HP product (albeit probably not their latest model) at a non-HP price! I have both bought and sold HP equipment through Eurodata and have been generally quite satisfied. +-----------------------------------------------+-------------------------+ | Hershel Belkin hp9000/825(HP-UX)| UUCP: teecs!belkin | | Test Equipment Engineering Computing Services |Phone: 416 249-1231 x2647| | Litton Systems Canada Limited (Toronto) | FAX: 416 246-5233 | +-----------------------------------------------+-------------------------+