gail@alberta.UUCP (02/11/87)
I own a Star Micronics Gemini 10X printer. I have had it for about three years and it has a small problem that has struck every once and awhile, even when it was new. Sometimes when it was powered up, the printer head would do carriage return and it would KEEP ON RETURNING. It tries to put the print head through the left side of the printer! The printer makes a terrible grinding/scraping/ pushing/knarling sound as it jambs. So I quickly power down and try again. Usually this does not happen but I wonder if it harmful in the long run -- screw up dot alignment, drive gears, belts or whatever. Has anyone else who owns this printer ever had this problem? Does Star Micronics offer any help to alleviate it? It is a ROM problem or a mechanical problem? Thanks in advance.
gail@alberta.UUCP (04/10/87)
I posted news a while ago about a problem that I am having with the Gemini 10X printer. The problem was a print head jamb to the left on the odd carriage return. Because I did a little research and I did get a couple of replies, I will share the scoop. Star Micronics has good customer support. I have written a few times and always get prompt replies. I wrote asking if there has been a bug discovered with there Gemini 10X printer like the one I described. It turns out that they will send you the newest version of EPROMs free of charge. Just send in your old ones when you get the new. But before you all rush out and ask for new ROMs you may already have the newest version. Open up your Gemini by taking out the two screws on top at the back. The circuit board is back there and has a CONTROL version stamped on it near the front edge. If you have control version A, then the newest EPROMs are GX1.4. There is a pair of EPROMs, but they should both say 1.4 on them somewhere. If you have control version A and don't have 1.4's then write and get new ones. The address is in your manual. If you don't have control version A, then write to see if you have the newest version of ROMs. Some of the bug fixes in control A are: super/sub scripts, lower case 'j' descender, ribbon jamb with block graphics. I'd like to thank John Linzy at Star Micronics for such friendly service. Scott McPhee