rs4u#@ANDREW.CMU.EDU (Richard Siegel) (05/07/87)
We have a number of HyperDrive-equipped 512K MAcs that we're going to have upgraded to Mac Plus machines. ALong those lines, the computer dealer called GCC to see what HyperDrive upgrade was required; he talked to some cute young thing at the front desk who didn't know from nothing ***FLAME ON*** and who couldn't give a straight answer to this question. The dealer called me, and suggested that I call GCC, and explain what I need. So I call. "General Computer, may I help you?" "Tech Support, please." "Are you an end user?" "Yes." "Then you'll have to call your dealer and have him call our Tech Support." "I talked to my dealer already, and he couldn't get an answer to his question, so he suggested that I call." "Well, have him call us." Like, what in the HELL is going on here?! I have called GCC in the past with my problems, and I have always gotten quick, courteous, cheerful, and accurate answers to my problems. Now I'm and END USER. Has GCC's attitude suddenly become "Screw the END USER"?? I asked them, "Don't you have a customer support department?" The answer: "I'm afraid not, we're just too small." BULLSH*T. I am pissed. IF anyone from GCC reads this newsgroup (and I KNOW that GCC has Usenet nodes!), I'd like some kind of justification for this, and perhaps an answer to my original technical question. --Rich