tg@gt-cmmsr.GATECH.EDU (T. Govindaraj) (05/25/87)
25 May 1987
Circulation Department
MacUser Magazine
Ziff-Davis Publishing Co.
One Park Avenue
New York, NY 10016
Dear Sir/Madam:
I am a new subscriber to MacUser magazine. I am dissatisfied with the
manner in which my subscription was handled. I would like to cancel my
subscription and obtain a refund for the value of the remaining portion of
my subscription, if the problems with my subscription cannot be corrected
soon. The chronology of events leading to my dissatisfaction with MacUser
are given below.
- I mailed my subscription request in late February or early March of
1987 using a postage paid card from an earlier issue of MacUser.
- Within a few weeks of mailing my card, I received the January,
February, March, and April issues of MacUser as well as an invoice
for $21.84.
- While I was surprised at the wisdom of MacUser Subscription
Fullfilment Department in mailing earlier issues, which a regular
reader would have purchased or read elsewhere and hence would not
normally need, I promptly returned the invoice to MacUser with my
credit card information. I assumed that the January, February, and
March issues were bonus issues and would not count towards my
subscription. With my prompt return of the invoice, I assumed that
my subscription would start with the April issue.
- Within two or three weeks of my returning the invoice, I received a
letter from MacUser that I would not receive any further issues
since I had not paid my subscription. I ignored it since I had
already mailed the invoice. Another notice followed within a
couple of weeks which I also ignored.
- On 19 May, I received the June 1987 issue. This was about two
weeks after I received my VISA bill on which the MacUser
transaction date was shown as 6 April. While I did not receive the
May issue, the mailing label on the June issue showed an expiration
date of January 1988. I still have not received the May issue and
I have no need for it now.
Because of the inconvenience caused by MacUser Subscription Department
in mailing me unwanted, unneeded, and dated issues, I would like to cancel
my subscription unless my subscription can be reset to expire after the May
1988 issue. Also, I do not plan to renew my subscription in 1988 unless
there is clear evidence that the service has improved greatly.
Thank you very much.
Sincerely,
T. Govindaraj
My address for MacUser: T. Govindaraj
ISyE-0205, Georgia Tech
765 Ferst Drive
Atlanta, Georgia 30332-0205
Copy: comp.sys.mac (computer bulletin board)
--
T. Govindaraj
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