moriarty@fluke.UUCP (06/06/87)
Oops.
Well, first, I will send those collected messages of complaint against
MacUser's mailing service on June 15th, as I promised.
However, mine won't be among them.
I finally, on seeing my friends recieve both MACUSER and MACWORLD for June,
went crazy, and called up both of the "hotline" services about my
subscription.
Called MACWORLD up first, and they were EXTREMELY pleasant. As it turned
out, someone at Fluke was getting MACWORLD (our Library, I think), was
getting my issue delivered as well as theirs, thought they were getting two
issues, and asked to have the subscriptions merged. Without telling me, of
course (the PC person at Fluke is Jeff BEYER -- they probably thought it was
addressed to him). Ha ha ha. Anyway, MACWORLD was happy to credit my
account for two issues; they re-instated my subscription, and even offered
to send me back issues. I really have to hand it to them; they were
immensely helpful.
Then called MACUSER. They don't have my addressed changed/cancelled, but I
suspect that the Library is just keeping my issue along with theirs. Again,
offers to send back issues, subscription credited two issues. Very pleasant.
I had been sending your notes to both companies, but nothing seemed to be
happening, so I called. Maybe this will help you also. The subscription
help numbers are:
MACWORLD: (800) 525-0643
MACUSER: (800) 622-8737 (MAC-USER)
Again, I will send the complaint list out, except that I will append that
things have been fixed on my end.
"They only have two rules in the whole school: One,
you're not allowed to carry a gun, and two, you're
not allowed to walk on the roof."
-- Reed College rugby coach Peter Carmine
Moriarty, aka Jeff Meyer
INTERNET: moriarty@fluke.COM
Manual UUCP: {uw-beaver, sun, allegra, sb6, lbl-csam}!fluke!moriarty
CREDO: You gotta be Cruel to be Kind...
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