cheeser@dasys1.UUCP (Les Kay) (12/06/87)
TECH TIDBITS
East Coast Technical Support
Usenet Edition - Macintosh Back Issues, Volume 7
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MACINTOSH FAMILY
=============================
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Mac 64K ROMS and Magic Bus - From Jeff Lucia, Computer Pros, Inc.
==========================
Q: Lately, I've had quite a few people come in and ask if they could purchase
the Mac 64K ROMS. When I asked why, they said that they needed them to use the
"Magic Bus" - a card for the Atari ST, or the Commodore Amiga. This will enable
these two computers to run about 95% of the Mac software faster than the Mac.
Also, one of the customers claims that there is some software which will allow
the "Magic Bus" to be about 40% compatible. This software is supposedly some
sort of duplicate of the ROMs. Are we allowed to sell those ROMS? I've refused
to sell them so far because I don't believe it's Apple's policy to do so.
A: THANKS Jeff for this information. The ROMS are for sale only for Mac
equipment, not for Third Party products. You followed the right course in not
selling the ROMS to these customers.
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It Does Work on the Mac II! - From Mike Warren, Ray's Computer Center [R936]
===========================
SuperPaint, FullPaint,and MacPaint actually work on a Macintosh II! Use the
control panel to set the monitor colors to 2 and the programs work fine.
[Editorial Addendum: When the number of greys or colors selected is other than
2, bit mapped graphics programs, such as SuperPaint, FullPaint and MacPaint will
not open up properly. All you will see is an approximately 1" x 1" miniature
version of the main screen!] Thanks, Mike for this contribution!
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DISK DRIVES
========================
Have SCSI, Will Backup
======================
Q: Can the Apple Tape Backup 40SC be used with a non-SCSI Apple 20MB drive?
A: There is an excellent article on AppleLink in the Tech Info Library entitled
"Tape Backup 40SC: Description" that you can locate by using the search words
"Tape Backup". Paraphrasing from that article:
The Apple Tape Backup 40SC is a SCSI block-type device for Macintosh computers
with a SCSI port. The Tape Backup 40SC backs up hard disks that use the HFS
file system, including all Apple hard disks and most hard disks made by other
manufacturers.
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Where Did That Invisible File Come From?
=======================================
Q: We found an invisible file on our Hard Disk. Where did it come from and how
do we get rid of it?
A: The file you are referring to was most probably created when you backed up
your hard drive. You should not delete this file unless you KNOW for certain
that it is not needed, and this varies from one backup program to another. The
purpose of the file is primarily to permit an incremental backup to be
performed, that is, one where only new data is backed up since the last backup
date. To be sure you are not deleting a file that is necessary, please check
with the back-up program vendor.
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NETWORKING
======================
AppleShare and Partitioning a Hard Disk
=======================================
Q: Is is possible with AppleShare to partition a single hard disk into separate
volumes? If so, how do we do this?
A: No, AppleShare does not support the partitioning of a Hard Disk into
Separate volumes.
--------------------------
AppleShare - What Happened to the Finder?
========================================
Q: I noticed there is no Finder in the Server Folder...... why not?
A: AppleShare replaces the functions of the Finder in a Network environment.
You should not install the Finder on your Server - unless you are trying to
crash your system!
--------------------------
PRINTERS
=====================
LaserWriter Test Print Suppression - From Jim Leathan, Computer Emporium, R398
==================================
Here's an easy and reversible way to inhibit the Laserwriter test print.
Pull the paper cassette out about an inch; turn on the LaserWriter and wait
about five minutes, then push the paper cassette back into it's proper position.
This method has the advantage over others in that no software is required and
you can still get a test print if you want it without any modifications.
--------------------------
THIRD PARTY SOLUTIONS
==================================
Lisa Products
=============
Lisa Migration Kits and Lisa Office System 7.7 are now available for purchase
from Sun Remarketing 800/821-3221.
--------------------------
FEATURE ARTICLE
Easy Access - What Is It?
Easy Access is a new file in your System Folder containing two features, sticky
keys and mouse keys. These features assist people with disabilities who have
difficulty typing using both hands on the keyboard, or manipulating the mouse.
And theyre useful to anyone who wants to be able to use the keyboard
one-handed, or make very fine movements of the mouse pointer with better
control. Although these features are described separately, you can use them
together.
Sticky Keys
This Easy Access feature lets you type combination keystrokes, without actually
pressing the keys simultaneously, using these modifier keys:
Control
Shift (on either side)
Option
Command (aka cloverleaf, open-apple)
Modifier keys only work in conjunction with other keys; they do nothing by
themselves. Teamed up with other keys, modifier keys let you take shortcuts or
exercise your power user know-how.
To turn on the sticky keys feature, press the Shift key five timeswithout
moving the mouse. (If the mouse is bumped or moved in any way, it interrupts
the Shift-key sequence and youll have to start over.) Once the feature is
turned on, youll see a small, upside-down hat at the right end of the menu bar.
Any time you press a modifier key, the small symbol changes to reflect your new
options. Refer to the "Read Me" TeachText document that is on the System Tools
2.0 disk for a picture of these symbols and their meanings.
When you want to turn off the sticky keys feature, press the Shift key five
times again. (As an alternative, you can turn the feature off by pressing any
two modifier keys at the same time. The Option-Command combination is handy
because the keys are close together.)
---------------------
Mouse Keys
This feature lets you manipulate the pointer using the 10-key numeric pad on
your keyboard instead of the mouse. You can click, drag, and perform all the
usual mouse activities; and youll find that its easier to make fine
adjustments of the pointer with this feature.
Turning on mouse keys is easy (and remember, you can use the sticky keys feature
to do this). Press and hold the Shift and Command keys, then press and release
the Clear key on the Numeric Keypad. Activating mouse keys enables you to use
certain numeric keys to move the pointer in the following directions:
NW N NE
\ | /
7 8 9
W - 4 6 - E
1 2 3
/ | \
SW S SE
Pressing the 5 key is equivalent to pressing the mouse button. The 0 key locks
the mouse button down without having to hold the 5 key continuously, and the
period '.' unlocks the mouse button.
To turn off the mouse keys feature, press the Clear key once.
--------------------------
Some Additional Tips
When you use one of the number keys around the 5 to move the pointer, youll
notice that the longer you press the key, the faster the pointer moves. If its
moving so fast it makes you dizzy, choose Control Panel from the Apple menu and
change the mouse speed. (Tablet is the slowest speed.)
For very fine pointer movements (one pixel at a time), press and release the
number key for the direction you want to go. (In effect, you tap the key.)
Youll probably find that what works best is a mix of holding down a key to move
the pointer longer distances and tapping a key for fine adjustments.
When you need to Shift-click, youll use a combination of sticky keys and
mouse keys. First, make sure the sticky keys feature is ON. (Press Shift five
times.) With the ON icon in the menu bar, press Shift twice to LOCK it (so you
dont have to hold it down). Finally, go to the 10-key pad and press the 5 key
to click and select. To extend the selection, use the other number keys to move
the pointer where you want it and click as appropriate.
It may take some time to become skilled at using these new features, but with
practice youll find them helpful. If you dont plan to use these features, you
can remove the Easy Access icon from the System Folder on your startup disk,
dragging the icon to the Trash. (But please dont do this if the computer is
meant for public access.) At a later date if you change your mind, you can copy
Easy Access again from the System Tools disk into your System Folder. (The file
must be in the System Folder or it will not work.)
--------------------------
But the Magazine Said That...
=============================
Q: I cringe each month when the Apple related magazines come out, because I
just know that the chances are pretty good that someone or other has probably
announced some new Apple product, upgrade, update or what-have-you that WE have
never heard of before, and, of course, we're swamped with customer requests for
these products. It makes us look really bad when we can only shrug our
shoulders and scratch our heads in bewilderment. How should I handle this type
of situation?
A: I'm afraid that sometimes magazines jump the gun a bit in announcing
products - often quite in advance of any Apple announcement on the subject, and
sometimes the information provided may be either inaccurate, based on
pre-release information leaks, or pertain to additions, enhancements, or
modifications that are not Apple approved, and which may void warranties.
When this type of situation crops up, please explain to your customers that
there has been no official Apple announcement yet through the usual channels
(AppleGram, AppleLink, Apple Service Binder or Tech Procedures Binder Updates,
etc.) and that until such an announcement is received, you have no information
on the matter, and that the article may be in error or "ahead of its time."
When you do this, however, please make sure that there really HAS been no
official announcement. Check your official mailings and resources, and if you
still have doubts, drop us a Link. There's nothing wrong with saying "I'm not
aware of one, but if you'll check back with me tomorrow, I'll have a chance to
double-check on this for you." It's only when we project the image of "I don't
know and I don't care" that we all suffer!
--------------------------
* * * LOST, FOUND, STOLEN * * *
================================
Lost, Found, Stolen - Submitted by Microage Cumberland (M616)
===================
The following equipment was stolen from the Washington County Schools in
Maryland. If you have any information, please get in touch with Sheila Metzel,
301/791-4194.
EQUIPMENT: SERIAL NUMBER:
APPLE IIe E5906HD
APPLE IIe E6493UQ
APPLE IIe E6493JW
5.25 DRIVE K146366
5.25 DRIVE KAX6609
DISK II 1157020
DISK II 1916351
UNIDISK KAX5971
IMAGEWRITER 436116
COLOR MONITOR T002285
COLOR MONITOR S004854
AMDEK COLOR Y412007114
--------------------------
DEPARTMENT OF FUNNY STORIES
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A New Career! - From Mark McClure, Computer Source/Connecting Point
=============
A few weeks ago one of our shipping guys, Wayne Page, came around and asked if I
thought that he might be a good desktop publishing salesman. Knowing his
computer background was NOT really extensive I asked him what in the world gave
him the idea that he should be a DTP salesman. Making reference to his new
daughter he exclaimed, I'm a Page Maker!
--------------------------
Mouse Problems - From Bob Williams, Williams Computers, Jacksonville, FL [M831]
==============
Shortly after one of our sales representatives, John Kear, started working for
us several months back, a customer came in with an Apple IIE for service work.
When asked what the problem was, he responded "I have a mouse problem." John
noted that there was no mouse or interface card connector present, and asked
the customer where the mouse was. The customer opened up the top to the
computer and there it was: An actual mouse nest (the real living kind!).
Jonathan Morris, service technician, removed the mouse nest and made a few
other repairs. We are happy to report that this unit is now working again. This
is one case where an Apple works better without a mouse!
--------------------------
Apple Software Only Lasts Three Days?
A few days after making a sale on a //e to a brand new customer, we received a
phone call from him. "My AppleWorks won't work anymore." We replaced the disk,
but three days later he called again. And three days after that, once again -
always with the same problem. Facing the possibility of twice weekly AppleWorks
replacements for this customer, we decided on a "home visit" to determine what
the problem could be. His system and drives had already passed all checks - so
it had to be something in the environment.
We no sooner arrived than we had our answer. Our customer had taken to storing
his program and data disks for easy retrieval - by affixing them all to his file
cabinet with MAGNETS! - Anonymous Submission
--------------------------
******************************************************************************
Tech Tidbits, published weekly by East Coast Tech Support, is designed to
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--
===============================================================================
Jonathan Bing, Master (cheeser) ...ihnp4!hoptoad!dasys1!cheeser
"Pereant, iniquit, qui ante nos nostra dixerunt!" also
"Non illegitimus carborundum!" crash!pnet01!pro-sol!pro-carolina!cheeser