cnc@hpcilzb.HP.COM (Chris Christensen) (02/11/88)
When I bought my Mac last July (used) it came with an external 800K drive. The drive was brand new (I took it out of the plastic myself). It was the only unused piece. In December it developped the irritating habit of claiming that disks were not initialized when they were, I would eject the disk, but it would catch on the way out, fall back in and work correctly. It also developped a lovely whine (intermitant) at the same time. This weekend it broke. Now all disks are treated as uninitialized, period. 1?) Is this a lemon or do Apple (not some cheap clone) 800K external disks have reliability problems. 2?) How long are they under warenty (the fellow I bought it from has left the state) 3?) What do people do about service for lower cost items like this. I called a dealer who told me it would cost $35 just to look at it and then $55 an hour to fix it. I already looked at it and it appears that a copper loop around the top disk head has broken. 4!) A Mac with one disk is only half a Mac -------------------------------------------------------------------------------- Chris Christensen Hewlett-Packard (408) 553-2955 or telnet 553-2955 Design Technology Center cnc%hpdtc@hplabs.hp.com Santa Clara, CA ...!hplabs!hpcid!cnc
tomc@mntgfx.mentor.com (Tom Carstensen) (02/17/88)
In article <870141@hpcilzb.HP.COM>, cnc@hpcilzb.HP.COM (Chris Christensen) writes: > 3?) What do people do about service for lower cost items like this. I called > a dealer who told me it would cost $35 just to look at it and then $55 an > hour to fix it. I already looked at it and it appears that a copper loop around > the top disk head has broken. Last summer I had the drive in my Mac Plus do the same thing - catch and rip the head from the upper arm in the drive. IT COST ME $164 to get it fixed. There is essentially no fix, they have to replace the drive with a reconditioned one. :------------------------------------------------------------: : Tom Carstensen Usenet: tomc@mntgfx.MENTOR.COM : : Mentor Graphics GEnie: XPC23637 : : : : . . . and this shall be Max Headroom's finest hour. : : - Max Headroom : :------------------------------------------------------------: