[comp.sys.mac] LightspeedC 3.0 Upgrade Policy

rs4u+@andrew.cmu.edu (Richard Siegel) (02/19/88)

This is an official policy statement as to the upgrade policy for LightspeedC:

	"LightspeedC users who purchased their copy of LightspeedC on
	or after February 1st, 1988 will receive the upgrade to
	version 3.0 of LightspeedC free of charge."

Please note that I still do not have a release date for LightspeedC or
Lightspeed Pascal. As I've said before, it's not far off, and I'll post
when I have more details.

PLEASE SPREAD THE WORD. If you know someone who doesn't follow the newsgroups
and uses LightspeedC, tell them of this policy; also, propagate this
message to other online services and BBSs.

That is all.

		--Rich

===================================================================
Richard Siegel
THINK Technologies, QA Technician (on leave)

The opinions stated here do not represent the policies
of THINK Technologies or of Carnegie-Mellon University.

Arpa: rs4u@andrew.cmu.edu
UUCP: {decvax,ucbvax,sun}!andrew.cmu.edu!rs4u
==================================================================

sho@tybalt.caltech.edu (Sho Kuwamoto) (02/19/88)

In article <IW6vuKy00VE6M=406b@andrew.cmu.edu> rs4u+@andrew.cmu.edu (Richard Siegel) writes:
>
>This is an official policy statement as to the upgrade policy for LightspeedC:
>
>	"LightspeedC users who purchased their copy of LightspeedC on
>	or after February 1st, 1988 will receive the upgrade to
>	version 3.0 of LightspeedC free of charge."
>
>Please note that I still do not have a release date for LightspeedC or
>Lightspeed Pascal. As I've said before, it's not far off, and I'll post
>when I have more details.
>
>		--Rich

Does this include the documentation, or is it only a software upgrade?
I was planning on purchasing LSC when 3.0 came out, but if I'm just
as well off buying now... 

						-Sho
I guess this means I have to get a copy of TMON that works on a Mac II...



SonicYouthREMBeatlesKateBushReplacementsResidentsHuskerDuSeveredHeadsArtOfNoise
ChrisAndCoseyJoyDivisionKillingJokeLaurieAndersonWireLouReedSkinnyPuppyBrianEno

 (sho@tybalt.caltech.edu, sho@caltech.bitnet, ...!cit-vax!tybalt!sho)

gillies@uiucdcsp.cs.uiuc.edu (02/20/88)

s8Boy am I disappointed.  I purchased Lightspeed C on January 10th,
anticipating that they would release a new version, under their former
"free upgrade" policy.  I was impressed by the way THINK does business
and was confident that they would try to keep their customers satisfied.

I paid just as much as the people who bought it Feb 1 or later.  I was
willing to wait to buy it later (I have plenty of computers I can
program in C), but I thought THINK deserved my business immediately
because of its benevolent policies.

Please tell me it's not going to cost me a fortune to upgrade to 3.0.
I sure hope it's not much more than a software duplication charge....

Don Gillies {ihnp4!uiucdcs!gillies} U of Illinois
            {gillies@p.cs.uiuc.edu}

chuq@plaid.Sun.COM (Chuq Von Rospach) (02/21/88)

>s8Boy am I disappointed.  I purchased Lightspeed C on January 10th,
>anticipating that they would release a new version, under their former
>"free upgrade" policy.  I was impressed by the way THINK does business
>and was confident that they would try to keep their customers satisfied.

I'm going to disagree with you on this one. I expect that the upgrade price
will be reasonable, but 'free' is certainly not something you should expect
(or even WANT! Yes, I'll explain that).

The original free upgrade made sense. A lot of people bought the original
LSC, and that support made it a viable product. The free upgrade was partly
saying thanks, and partly giving those folks the bug fixes and missing parts
that the original release didn't have.

LSC 3.0 is different. It isn't a bug-fix release like 2.11 or 2.15, it's a
siginificantly rewritten and enhanced product. At the minimum, you'll now
have a full symbolic debugger. That's a lot of work, and you can't expect
the LightSpeed folks to just give it away. 

Look at what the other publishers are doing. The upgrade price from Ready,
Set, Go! 3.0 to 4.0 was $75. Significantly less than the cost of the new
package, in fact less than the difference between the old list price and the
new list price. There was significant new functionality, performance
improvements and other things. Lots of programmer hours, testing hours,
documentation hours. Giving that away is insane -- all you'll do is put your
company into Chapter 11. And, frankly, I'd rather have a happy, rich company
than a bankrupt one. 

I think LSC 3.0 qualifies for the same respect. Pay them for what you're
getting. Lots of neat new toys, new power. If you don't need them, or you
think their price is out of line, then use the old version -- it won't break
when the new one releases.

Companies have a responsibility to fix bugs for the customers. These bug
fixes need to be made available at a reasonable price (overhead and
duplication). Few bother to go this far, so bitching at LightSpeed, one of
the few companies that not only makes this stuff available CHEAP, but gives
it away on the networks, is insane. Be fair -- they have to make a living,
if you ever want to see LSC 4.0, the program that writes itself. 


Chuq Von Rospach			chuq@sun.COM		Delphi: CHUQ

                       What do you mean 'You don't really want to hurt her?'
                                    I'm a Super-Villain! That's my Schtick!

rs4u+@andrew.cmu.edu (Richard Siegel) (02/22/88)

After I posted that message, the first thing I got was a storm of responses 
saying (in rather outraged tones), "but what about the rest of us??!"

If you purchased LightspeedC before Feb. 1st, it is not "going to cost [you] a 
fortune" to upgrade. THINK Technologies isn't in the business of alienating 
its customers.

My apologies for leaving the one statement I should have added in:

	"All registered owners of LightspeedC will be notified by mail of the upgrade 
policy when it is finalized."

		--Rich

edgar@dasys1.UUCP (Edgar Balagot) (02/25/88)

In article <MW83YYy00WABsB41De@andrew.cmu.edu>, rs4u+@andrew.cmu.edu (Richard Siegel) writes:

> If you purchased LightspeedC before Feb. 1st, it is not "going to cost [you] a 
> fortune" to upgrade. THINK Technologies isn't in the business of alienating 
> its customers.

How about those persons who purchased their systems after the cutoff date that 
you mentioned?? Also, when do you estimate that version 3.0 will be out?

Thanx...



-- 
Edgar Balagot
Big Electric Cat Public UNIX
..!cmcl2!phri!dasys1!edgar