tm2f+@andrew.cmu.edu (Terence David Murphy) (04/23/88)
This is a survey of Macintosh owners trying to determine if the
price of replacement of the video card and fan in the Mac SE are
considered reasonable. It is also trying to measure the level of
customer loyalty among Macintosh owners.
1) Do you own or use a Macintosh? __ Yes, at work __ Yes, at home
__ No
2) If so, what kind and with what accessories? __________________
_______________________________________________________________
_______________________________________________________________
3) If you are familiar with the problems with the Mac SE's fan and
video card, do you feel these are reasonable problems to live
with for the benefits of a fan? __ Yes __ No
4) If you own a Mac SE with the old fan and video card, have you
had these replaced with quieter versions?
__ Yes, with Apple's fan and video card
__ Yes, with a third party fan
__ No
5) If you replaced your fan with Apple's replacement fan and video
card, did you have this done under warranty? __ Yes __ No
6) If you paid for a replacement fan, do you feel it is reasonable
to have to pay to have this done? __ Yes __ No
1) Have you ever recommended the purchase of a personal computer
to others?
__ Yes, for my employer __ Yes, for friends, relatives __ No
2) If so, what kind of computer did you recommend?
__ IBM __ IBM Clone
__ Macintosh Plus,SE __ Macintosh II
__ Other __________________
3) Please rank, in order of priority, which of the following
influenced your recommendation for which type of computer to
purchase:
__ advanced technology
__ reliability
__ warranty
__ price
__ software quality and availability
__ ease of use
__ loyalty towards a specific manufacturer
__ service from a specific manufacturer
__ other __________________
Thank you for your time in filling out this questionaire. Please
send your replies to:
Terence Murphy tm2f@andrew.cmu.edu
or, via US Mail:
Terence Murphy
2700 Evans Dale Cir.
Atlanta, GA 30340
The results of this survey should be posted in about one month.
Thank you again for your time.stevel@eleazar.Dartmouth.EDU (Steve Ligett) (04/28/88)
In article <MWQ1mFy00WI1l8U09s@andrew.cmu.edu> tm2f+@andrew.cmu.edu (Terence David Murphy) writes: >This is a survey of Macintosh owners trying to determine if the >price of replacement of the video card and fan in the Mac SE are >considered reasonable. ... (much deleted) If your SE has "screen jitter", Apple will replace the fan for free. Your dealer should know about this program. (Do you remember Sherry (of Micom?) talking about "phase jitter" at the old Joint Computer Conferencess??) -- Steve Ligett steve.ligett@dartmouth.edu or (decvax harvard ihnp4 linus)!dartvax!steve.ligett