roy@phri.UUCP (Roy Smith) (05/31/88)
A couple of weeks ago, somebody flamed Jasmine for cashing their
check and then claiming that they never got the order in the first place.
I came to Jasmine's rescue saying that we've done a lot of business with
them and never had any problem. At the time I suggested that it must have
been a fluke; even the best run business offices will occasionally loose a
piece of paperwork.
Well, I guess it's time for me to retract my defense. They just
did exactly the same thing to us. We sent them an order a couple of weeks
ago with a check enclosed. When we hadn't gotten the drive by last Friday,
we called them up and asked where it was; they said they were waiting to
get the check. My initial reaction was to fume at *our* business office
for neglecting to include the check with the order like they were supposed
to until it turned out that not only did Jasmine get the check, but they
cashed it too. Harumph!
Conclusion. Jasmine started out as a good company to do business
with. They offered a good product at a price that couldn't be beat. Now,
it looks like they've grown too fast. Not only have they raised their
prices but quality of service seems to have dropped as well. If Jasmine
expects to stay around, they had best get their act together, and quick.
Hey Jasmine, you guys read the net? You've certainly lost a good source of
word-of-mouth advertising and you've come damn close to loosing a loyal
customer (PHRI has probably done close to $10k of Jasmine business in the
past year or so) as well.
--
Roy Smith, System Administrator
Public Health Research Institute
455 First Avenue, New York, NY 10016
{allegra,philabs,cmcl2,rutgers}!phri!roy -or- phri!roy@uunet.uu.netkmw@ardent.UUCP (Ken Wallich) (06/02/88)
Interesting. I also had heard nothing but good things about Jasmine, until just recently. A friend bought a Jasmine 80 for his beige plus, and after waiting 5 weeks (1 week longer than promised), he got a platinum drive. The shipping order said beige, the box said beige, but the drive was platinum. They seemed happy enough to exchange the drive, but it took ANOTHER FIVE WEEKS before they shipped out the correct one. Supermac is looking better and better... Ken Wallich Ardent Computer Corp. ubvax ------\ hplabs ------+-->!ardent!kmw decwrl -----/
mnkonar@srcsip.UUCP (Murat N. Konar) (06/03/88)
> A couple of weeks ago, somebody flamed Jasmine for >cashing their check and then claiming that they never got >the order in the first place. I came to Jasmine's rescue saying >that we've done a lot of business with them and never had any >problem. At the time I suggested that it must have been a fluke; >even the best run business offices will occasionally loose a >piece of paperwork. > Well, I guess it's time for me to retract my defense. >They just did exactly the same thing to us. We sent them an >order a couple of weeks ago with a check enclosed. When we hadn't >gotten the drive by last Friday, we called them up and asked where >it was; they said they were waiting to ... (lotsa stuff axed) Now I'll come to Jasmine's rescue. I placed an order by phone for an Innerdrive 90II about 2.5 weeks ago. I had just taken delivery of my MacII and so was pretty horny for a hard drive. When I asked about having the order rushed to me over night, the guy on the other end replied that Jasmine was in the midst of moving to new facilities and that their shipping department was in disarray, but that they could get it to in 8-10 days. My heart sank but I ordered anyway. This was a Monday. Friday morning my drive arrived, 4-6 days ahead of schedule. I was overjoyed. (The sucker's pretty darn fast, too.) Perhaps the problems alluded to in previous postings are a function of the move. I hope things straighten out. If they don't, it just proves MNK's Law (for lack of a better name) ============================================================= MNK's Law: If something is good, it will degrade in the interests of increased profits. ============================================================= Some examples: radio stations that used to play good music changing their formats to T40 or AOR, "The Equalizer" fans of this show will note the dramatic change from the quality of the first season or so vs. those currently in production. But I digress (sorry).