levin@bbn.com (Joel B Levin) (09/08/88)
I'm afraid I have no solace for the people who have not heard at all
from the Fifth Generation Systems people about the Suitcase upgrade.
I sent my $25 at the end of July after I got the letter. Today I
received the following (typos are all mine):
-----
August 31, 1988
Dear Suitcase User:
We are pleased you elected to order Suitcase 2.0 but regret to
inform you that we are experiencing a minor delay in shipping.
Your order is now expected to ship during the week of September
15, 1988. Your order has been placed on priority status and you
will receive your copy before dealer distribution.
We apologize for this delay and sincerely hope that the revised
shipping date is acceptable. If not, please check the refund block
and return this card at your earliest opportunity.
Once again, thank you for your continued interest in Suitcase and
your support of Fifth Generation Systems' products. Your
cooperation and understanding are greatly appreciated.
Sincerely,
Fifth Generation Systems, Inc.
[] Please credit my charge account or mail refund, and cancel my
order for Suitcase 2.0
-----
This was an a reply postage paid card, so I can get my money back for
free if I want. Since they plan to start shipping in a week, and
since I like Suitcase, I won't choose that option.
Just thought I'd counter some of the less good press the Suitcase
people have been getting, such as the following . . .
>. . . got a call from the [a different product] people saying that no,
>they hadn't lost her check for the upgrade, they just don't cash them
>until they ship (a pleasant contrast with Suitcase), and the release
>has been delayed . . .
I would just as soon they hadn't cashed my check, but they are
providing a reasonable out, IMHO.
/JBL
UUCP: {backbone}!bbn!levin POTS: (617) 873-3463
INTERNET: levin@bbn.comprince@maui.cs.ucla.edu (Larry Prince) (09/14/88)
I bought the old suitcase about 2 months ago, got the upgrade notice
yesterday (the one that reads "offer expires August 31, 1988"), called
Fifth Generation today, and they said no problem, send that notice in
with my upgrade request.
I feel confident that they're just backlogged, but will take care of
all the upgrade requests conscientiously...so patience, everybody...
these things happen.
Some day, I might even try to buy some SIMMs at an uninflated price :-)
UCLA Computer Science Department
-- Larry 3413 Boelter Hall Los Angeles 90024 (213) 825-2145
Prince UUCP: {ucbvax,sdcrdcf}!ucla-cs!prince
ARPAnet: prince@CS.UCLA.EDUhammen@csd4.milw.wisc.edu (Robert J. Hammen) (09/16/88)
In a message on CompuServe, Steve Brecher, Suitcase's author, gave his estimate of when Suitcase II (note the name change) will begin to ship: sometime around September 26th. The main reason for the delay seems to be in the printing of the manual. He indicated that the ship date was his own prognostication and shouldn't be considered an actual ship date. So, looks like we have to wait a couple of more weeks. It looks like it will be worth the wait, however. /////////////////////////////////////////////////////////////////////////// / Robert Hammen Web Tech, Inc. hammen@csd4.milw.wisc.edu / / Delphi: HAMMEN GEnie: R.Hammen CI$: 70701,2104 / ///////////////////////////////////////////////////////////////////////////