herbw@midas.TEK.COM (Herb Weiner) (09/21/88)
-------- Since I have in the past posted various complaints to this group, it seems only fair to post compliments here as well: After using my CMS PRO-140 drive for nearly a year, it finally suffered from an inevitable problem -- it got full. Since I was pleased with the drive, I decided to order a PRO-300 to replace the PRO-140, and also a cabinet/power supply into which I could move the PRO-140. (CMS offers very competitive prices to Apple Certified Developers.) After completing the disk swap (yes, I was using a wrist strap and working in a static free environment), the PRO-140 failed to operate. Although it required some time on the phone (the product I wanted to ship back was the combination of TWO products -- the drive and the cabinet -- purchased at different times), I finally obtained authorization from CMS to ship the drive back. I shipped the drive back to CMS by UPS Second Day Air. I had the working drive back in my hands exactly a week later, WITH THE DATA INTACT. The work was done under warranty, so the only cost to me was the shipping to CMS. Thanks, CMS, for the excellent service.