frankng@basser.oz (Frank Ng) (01/13/89)
As a registered owner of Deneba's Canvas 1.02 I had been expecting my Canvas 2.0 upgrade since December 1988. When it hadn't arrived by mid-December I rang up Deneba overseas. I gave them my name and Canvas serial number, and was told I should be receiving my upgrade within the week. After 2 weeks I rang up again, and was told the upgrade was shipped "yesterday". I was just on the phone to them again, and was told I need to pay a $15 shipping and handling before they will send anything out to me! Of course no explanation was given as to why the only way I was to learn of this fee was to ring them at my own initiative and cost, nor was there any apology for repeatedly LYING to me. Why wasn't I told of the upgrade fee the first time I called? Even if no overseas upgrade policy had yet been in place, surly they did not have to lie to their customers! -- Frank Ng ACSnet: frankng@basser.oz Department of Computer Science ARPA: frankng%basser.oz@uunet.uu.net University of Sydney NSW 2006 UUCP: uunet!munnari!basser.oz!frankng AUSTRALIA