pgn@osupyr.mast.ohio-state.edu (Paul G. Nevai) (01/27/89)
About six months ago I bought a NetWork Diskfit. As opposed to its claim it was unable to backup other drives via TOPs. I returned it to SuperMac asking for my money back (this is promised in the warranty). I haven't heard from them since then. This is despite my at least three letters plus many phone calls. They owe me $199 plus aggrevation!!! Is SuperMac listening? Anyone on the Net had similar experiences? Paul Nevai pgn@osupyr.mast.ohio-state.edu Department of Mathematics TS1171@ohstvma.BITNET The Ohio State University 73057,172.Compu$erve 231 West Eighteenth Avenue 1-(614)-292-5310.office Columbus, OH 43210, U.S.A. 1-(614)-292-4975.department
david@jc3b21.UUCP (David Quarles) (01/29/89)
From article <1205@osupyr.mast.ohio-state.edu>, by pgn@osupyr.mast.ohio-state.edu (Paul G. Nevai): > About six months ago I bought a NetWork Diskfit. As opposed to its > claim it was unable to backup other drives via TOPs. I returned it > to SuperMac asking for my money back (this is promised in the > warranty). I haven't heard from them since then. This is despite my > at least three letters plus many phone calls. > They owe me $199 plus aggrevation!!! > > Is SuperMac listening? =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Maybe they aren't but _I AM_ and W A S considering a purchase of their product. I think I'll look elsewhere. Thanks. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
alan@Apple.COM (Alan Mimms) (01/31/89)
>In article <557@jc3b21.UUCP> david@jc3b21.UUCP (David Quarles) writes: >>From article <1205@osupyr.mast.ohio-state.edu>, by pgn@osupyr.mast.ohio-state.edu (Paul G. Nevai): >> >>> About six months ago I bought a NetWork Diskfit. As opposed to its >>> claim it was unable to backup other drives via TOPs. I returned it >>> to SuperMac asking for my money back (this is promised in the >>> warranty). I haven't heard from them since then. This is despite my >>> at least three letters plus many phone calls. >>> They owe me $199 plus aggrevation!!! >>> >>> Is SuperMac listening? >> >>=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= >>Maybe they aren't but _I AM_ and W A S considering a purchase of their >>product. I think I'll look elsewhere. Thanks. >>=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= > Well, I may now be an employee of a company that has a "friendly" relationship with SuperMac, but I wasn't when I got two free updates from them just for reporting a (very slight) bug in DiskFit 1.3... They've ALWAYS been very helpful to me. I suspect your requests have happened to fall on the wrong ears or have slipped through the cracks somehow (I can't excuse it, but at least give them another chance). Perhaps a call to their bigwigs would help. Steve Edelman (a (the?) founder of SuperMac) is always being pictured in magazines these days with a smile on his face. Maybe he likes being in the software business and will give you some help? To slightly reiterate: I REALLY DO RECOMMEND DiskFit and Network DiskFit (we use them here at Apple). Any support problems you're having should be brought to the attention to someone in high places a SuperMac (e.g., Mr. Edelman). I hope they're interested in fixing your problem. Hope this helps... -- Alan Mimms My opinions are generally Communications Products Group pretty worthless, but Apple Computer they *are* my own... ...it's so simple that only a child can do it! -- Tom Lehrer, "New Math"
Fabian@cup.portal.com (Fabian Fabe Ramirez) (01/31/89)
Paul, Yes, I'm listening. Have you received by two replies to your E-Mail messages? I've tried responding to your previous message, but the mailer at OSU returned them. I've also tried sending you a reply via Werner Uhrig. I've passed along a copy of your message to Kathy Williams in SuperMac Software and should you have any questions, please don't hesitate to give her a call at (408) 245-2202. Fabian Ramirez SuperMac Technology fabian@cup.portal.com sun!cup.portal.com!fabian
melby@s.cs.uiuc.edu (02/01/89)
> About six months ago I bought a NetWork Diskfit. As opposed to its > claim it was unable to backup other drives via TOPs. I returned it > to SuperMac asking for my money back (this is promised in the > warranty). I haven't heard from them since then. This is despite my > at least three letters plus many phone calls. The problem may not have been with Diskfit...it is not possible to access System files on remote disks via TOPS.
geo@lance.hss.bu.oz (George Bray) (02/01/89)
> >> About six months ago I bought a NetWork Diskfit. As opposed to its >> claim it was unable to backup other drives via TOPs. I returned it We use Network Diskfit to backup AppleShare servers over the network. It's slow but works fine. You can backup to any mounted device so using removable hard disks and (I suppose) WORMs is not a problem. If the server has lots of files the Administrators machine must have alot of memory. But if you can't see your backup device in the finder, Diskfit wont see it unless theyve written a driver for it. I'm particularly interested in using the PCPC 2Gb tape unit for these excercises. George Bray hone: 075-95-1111 Byte Technologies Fax: 075-39-8447 at Bond University Internet: geo@lance.hss.bu.oz.au AppleLink: AUST0121 Private Mail Bag 10, Gold Coast Mail Centre, Queensland, 4217. AUSTRALIA
ngg@bridge2.3Com.Com (Norman Goodger) (02/08/89)
In article <557@jc3b21.UUCP> david@jc3b21.UUCP (David Quarles) writes: >From article <1205@osupyr.mast.ohio-state.edu>, by pgn@osupyr.mast.ohio-state.edu (Paul G. Nevai): > >> About six months ago I bought a NetWork Diskfit. As opposed to its >> claim it was unable to backup other drives via TOPs. I returned it >> to SuperMac asking for my money back (this is promised in the >> warranty). I haven't heard from them since then. This is despite my >> at least three letters plus many phone calls. >> They owe me $199 plus aggrevation!!! >> >> Is SuperMac listening? > >=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= >Maybe they aren't but _I AM_ and W A S considering a purchase of their >product. I think I'll look elsewhere. Thanks. >=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= This is INCORRECT, NetWork Diskfit will indeed backup any remote volume over TOP's with no problem. The only idiosyncracy is that TOP's isolates the System file and will not back it up. DiskFit reports file not found. I do not know what you were doing, but obviously you were doing something wrong as I backup remote volumes all the time..... i n e w s l i n e fodder.. -- Norm Goodger SysOp - MacInfo BBS @415-795-8862 3Com Corp. Co-Sysop FreeSoft RT - GEnie. Enterprise Systems Division